Owen Torres
Indianapolis,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Optometric Technician
Dr. Tavel Family Eyecare
Indianapolis, IN
10.2022 - Current
- Ensured the accuracy of patient records through careful review and timely updates.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Scheduled appointments for patients according to their needs and preferences.
- Ensured that all medical equipment was functioning properly before use.
- Conducted vision screenings using automated refraction technology.
- Answered phone calls from customers inquiring about services offered by the practice.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Contacted insurance companies to verify coverage information prior to treatment.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Maintained a clean work environment by sterilizing instruments after each use.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Served as a sales support to help customers choose the ideal frames and lenses for their specific requirements.
Lube Technician
Jiffy Lube
Indianapolis, IN
09.2021 - 10.2022
- Enhanced ability to sell car parts by developing strong sales skills as a Guest Service Agent
- Performed oil changes and lubrication services on a variety of vehicles
- Used the cash register to process payments from customers
- Regularly use computer systems to enter customer information with speed and accuracy
- Answered questions through phone calls and gave crucial auto related advise
- Inspected vital fluids and components of vehicles
- Regularly performed quality inspections on oil changes
- Consistently furthered training through the use of Jiffy Lube University
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Completed standard inspections to assess wear and damage to vehicles.
Tire Technician
Jayden Used Tire
Indianapolis, IN
08.2021 - 02.2022
- Contributed to directing customers throughout the sales process
- Used a computerized cash register to process customer payments
- Sell Tires/Rims to customers
- Utilized vehicle lifting equipment for tire replacement
- Troubleshot tire and rim issues.
- Patched up tire holes and conducted leak inspections
- Operated a machine to detach tires from rims
- Attached new tires to rims and reinstalled the product onto vehicles
- Developed and maintained customer relationships to ensure customer satisfaction.
Courtesy Patrol
Menards Home Improvement
Avon, IN
01.2020 - 06.2021
- Supported guests with different needs, personally handling questions and concerns
- Delivered prompt and courteous service with the focus on going above and beyond
- Maintained daily schedules by helping guests with concerns, and product related questions
- Disinfected carts to ensure guest safety
- Helped guests load products into their vehicles
- Returned shopping carts to the store
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN06.2022
Skills
- Leading
- Adaptability
- Reliability
- Time management abilities
- Attention to Detail
- Customer Service
- Analytical Skills
- Goal Setting
- Effective Communication
- Task Prioritization
- Problem-Solving
- Multitasking
- Customer Relations
- Team Collaboration
Accomplishments
- Certified Optometric Technician and key leader
- Certified Lube Technician
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
- I enjoy exercising at the gym several times a week.
- I like to learn, I am most interested in science and history based topics. I like studying anything from human behavior to exceptional historical figures.
- I love spending time with family especially in the outdoors. Some of our go-tos include; fishing, hiking, and camping.
- I especially enjoy teaching, I often catch myself teaching family members important lessons about life, or even interesting facts/information I learn about.
Timeline
Optometric Technician
Dr. Tavel Family Eyecare
10.2022 - Current
Lube Technician
Jiffy Lube
09.2021 - 10.2022
Tire Technician
Jayden Used Tire
08.2021 - 02.2022
Courtesy Patrol
Menards Home Improvement
01.2020 - 06.2021
High School Diploma -
Ben Davis High School
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