Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
AccountManager
Owen W Goodwin Goodwin III

Owen W Goodwin Goodwin III

Area/Regional Manager
Phoenix,Arizona

Summary

Dynamic, energetic, and highly experienced in commercial property management with a solid history of success, include overseeing of multi-million-dollar properties. Steadfast leader, mentor, and coordinator with a track record of steering improvement projects building and guiding top-performing teams and optimizing internal operations. Talent for cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and renewal of long-term leases

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Team Resident Manager

The Rudel Company
  • Manage day to day operations of a 699-unit storage facility, transfer data via StorEDGE and corporate Web site, accept payments, assist customers in rentals, vacates, and sales of the units
  • Advertise via the web and other avenues to bring customer traffic to facility
  • Prepare daily, Weekly, and end of month paperwork and process accordingly
  • Prepare P&L statements as well as company required financials/ deposits and banking for corporate in California
  • Insure employees follow all direction given and keep a safe operation for tenants as well as employees
  • Live on-site to ensure safety and maintain security at the property
  • File monthly
  • Taxes prepare units for rental and maintenance when required.
  • Fostered community relationships to improve resident satisfaction through Community inclusion and marketing.
  • Collected and maintained careful records of rental payments and payment dates.
  • Advertised on internet ad forums and obtained potential residents through lead generation.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Conducted property move-ins, move-outs and walk-through inspections.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Kept properties in compliance with local, state and federal regulations.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Collected, recorded and deposited monthly rents from over [Number] tenants.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Planned special events such as lotteries, dedications and project tours.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
  • Communicated effectively with owners, residents, and on-site associates.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Completed annual rent calculations using housing database software.
  • Used sitelink/storedge/yardi to maintain resident database of personal information, repairs and lease agreements.
  • Used storedge to maintain resident database of personal information, repairs and lease agreements.
  • Managed, scheduled and determined workload for 2-member property management team.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery

Area Manager

Northern Arizona, STORAGExpert
01.2020 - 03.2022
  • Spearheaded successful charity sales program resulting in 30% sales growth.
  • Increased overall sales by 45% through capitalizing on new potential opportunities and developing and maintaining partnerships with 6 new companies and shareholders.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Managed inventory and reduced shrinkage by 35% through detailed monitoring of daily operations and stock.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Built positive and productive relationships with store and field leadership.
  • Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 20%.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Increased sales from $700,00to over a million per store by rolling out new collection/rental programs across regional stores.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Transformed underperforming teams into productive, profitable teams.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Exceeded sales forecast figures by 20% regularly through superior customer care.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Supervised 12 locations to enforce high-quality standards of operation.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Generated financial and operational reports to assist management with business strategy.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Supervised 12 location managers and managed 12 Self- Storage Facilities. 3 VRBO properties, assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Modeled best practices for sales and customer service.
  • Built positive and productive relationships with store and field leadership
  • Brought in exceptional candidates to boost team productivity and operational efficiency
  • Generated financial and operational reports to assist management with business strategy
  • Evaluated costs against expected market price points and set structures to achieve profit targets
  • Held meetings with director to identify techniques to overcome sales obstacles
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability
  • Coordinated with other district managers to actualize performance improvement strategies
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes
  • Modeled best practices for sales and customer service

Dba

Budget Mini
01.2021 - 05.2021
  • Manage day-to-day operations of running 6 self-storage facilities in Northern Arizona transfer data via site-link and corporate website, accept payments, assist customers in rentals, vacates, and sales of units
  • Advertise via web and other avenues to bring customer traffic to facility
  • Prepare daily, weekly, and end-of-month paperwork and process it according
  • Prepare P&L statements as well as company-required financials/ deposits and banking for corporate in California
  • Ensure employees follow all directions given and keep a safe operation for tenants as well as employees
  • Live on-site to ensure safety and maintain security at the property
  • Authorized and trained to operate a U-Haul franchise
  • Renting and reserving U-Haul trucks assist in inspections and cleaning and sanitizing of the returned trucks
  • Assist managers in determining rental rates, P&L.,
  • Marketing, Employee/tenant relations, handle any complaints and inquiries that are returned by the company website, HR hiring, Terminate, Train, and counsel employees when necessary
  • Ensure Cap X projects are on time and all vendors are approved through the vendor selection process, Report to the owners and meet with corporate on a monthly basis to ensure proper communication between the field and the home office
  • Conduct manager/employee meetings monthly as well as conducting quarterly meetings to update managers as to where we are and where we need to be on a quarterly basis
  • Authorized and trained to operate a U-Haul franchise.
  • Determined database structural requirements, working with business stakeholders to identify optimal database specifications.
  • Authored and coded database descriptions.
  • Set up and controlled user access levels across databases to protect important data.
  • Utilized RDBMS tools and utilities to monitor, tune and optimize system performance.
  • Implemented BI solution framework for business intelligence projects.
  • Built databases and table structures for web applications.
  • Developed scripts and processes for data integration and maintenance.
  • Created and updated database designs and data models.
  • Modified databases to meet needs and goals determined during planning process.
  • Installed and configured middleware in Linux and Windows environments.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
  • Coordinated with project management on database development timelines.
  • Developed and updated databases to handle customer data.
  • Designed and developed analytical data structures.
  • Implemented security measures to protect vital business data.
  • Conducted tests to identify issues and make necessary modifications.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Adhered to set schedules to test databases for flaws and reduce downtime.
  • Created and implemented database designs and data models.

Resident Property Nevada Area Manager

Storage Solutions
08.2016 - 01.2021
  • Manage day to day operations of a 219-unit storage facility also managing an Arizona site with 928-units, transfer data via site- link and corporate Web site, accept payments, assist customers in rentals, vacates, and sales of the units
  • Advertise via the web and other avenues to bring customer traffic to facility
  • Prepare daily, Weekly, and end of month paperwork and process accordingly
  • Prepare P&L statements as well as company required financials/ deposits and banking for corporate in California
  • Insure employees follow all direction given and keep a safe operation for tenants as well as employees
  • Live on-site to insure safety and maintain security at the property.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Completed annual rent calculations using housing database software.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated appointments to show marketed properties.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Communicated effectively with owners, residents, and on-site associates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Administered operations to handle needs of more than 20,000 tenants across 12 property units.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Kept properties in compliance with local, state and federal regulations.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Maintained sufficient number of units market-ready for lease.
  • Planned special events such as lotteries, dedications and project tours.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Maximized rental income while minimizing expenses through effective planning and control.

Area Operations Manager

VESTA HOSPITALITY
03.2014 - 08.2016
  • My responsibilities included supervise and manage a staff of 150 employees, order, inventory, Human resource, employee counsel, keeping within proposed budget, handling any guest concerns, guest relations, inspection of completed rooms insuring they are above company standards, assist in any department that may need my assistance IE: Front Desk, Sales and Marketing, Maintenance, front office, or general errands for the hotel
  • Scheduling and working with employee's needs and maintaining a dean environment for the guests and staff
  • Directly reporting to the GM of hotel
  • Assisting and communicating with sales department to ensure that we are all on board with incoming groups, VIP rooms, and special events
  • Insuring we all are working as a TEAM towards the success of the property and the ever-changing industry
  • Keeping in guidelines with IHG and the brand
  • Ensure that all company policies and procedures are being abided by and utilized
  • Assist HIE with employees as needed as well as personal help from myself and my staff members
  • Folio’, perfrorm all internal audits as well as IHG audits that are conducted and performed
  • Maintaining the Vesta Brand and core values of our company
  • Take pride in my Job and Vesta and always work 100% as a team.
  • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Developed processes to save on costs and prevent losses.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted in recruiting, hiring and training of team members.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Analyzed market trends and customer feedback to develop new strategies for improving operations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Reported issues to higher management with great detail.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Trained new employees on proper protocols and customer service standards.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.

PROPERTY MANAGER/AREA MANAGER DUAL ROLE

PEGASUS GROUP
10.2009 - 03.2014
  • Manage day to day operations of a 498-unit storage facility, transfer data via sitelink and corporate website, accept payments, assist customers in rentals, vacates, and sales of the units
  • Advertise via the web and other avenues to bring customer traffic to the facility
  • Prepare daily, weekly, and end-of-month paperwork and process accordingly
  • Prepare P&L statements as well as company-required financials/deposits and banking for corporate in California
  • Ensure employees follow all directions given and keep a safe operation for tenants as well as employees
  • Live on-site to ensure safety and maintain security at the property
  • Manage day-to-day operations of running 6 self-storage facilities in Northern Arizona transfer data via sitelink and corporate website, accept payments, assist customers in rentals, vacates, and sales of the units
  • Advertise via the web and other avenues to bring customer traffic to the facility
  • Prepare daily, weekly, and end-of-month paperwork and process accordingly
  • Prepare P&L statements as well as company-required financials/ deposits and banking for corporate in California
  • Ensure employees follow all directions given and keep a safe operation for tenants as well as employees
  • Live on-site to ensure safety and maintain security at the property
  • Authorized and trained to operate a U-Haul franchise
  • Assist managers in determining rental rates, P&L
  • Marketing
  • Employee/tenant relations, handle any complaints and inquiries that are returned by the company website, HR hiring
  • Terminate, Train, and counsel employees when necessary
  • Ensure Cap X projects are on time and all vendors are approved through the vendor selection process, Report to the owners and meet with corporate on a monthly basis to ensure proper communication between the field and the home office
  • Conduct manager/employee meetings monthly as well as conducting quarterly meetings to update managers as to where we are and where we need to be on a quarterly basis.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated appointments to show marketed properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Planned special events such as lotteries, dedications and project tours.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Administered operations to handle needs of more than 498 tenants across 2 property units.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Kept properties in compliance with local, state and federal regulations.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Maintained sufficient number of units market-ready for lease.
  • Completed annual rent calculations using housing database software.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Collected and maintained careful records of rental payments and payment dates.

GENERAL MANAGER/ AREA OPERATIONS MANAGER

LA QUINTA INN & SUITES
10.2005 - 10.2009
  • Oversee the day-to-day operations of the hotel to include all aspects of the property housekeeping, maintenance, front desk as well as overall security of the property
  • Handle guest complaints and respond to such in a timely professional manner to resolve the issue promptly
  • Market hotel and sell the event spaces available and book reservations as well as groups
  • P&L reports and budgeting of the property
  • Report to Hotel Owners regarding any issues/problems that arise and that need attention
  • Prepare and generate daily, weekly, and monthly paperwork reports to be sent to owners daily
  • Check-In and out guests using Epitome Hotel software
  • Approve and order Hotel Items needed keeping in the budget of the property
  • Perform P&L and refer to MTD and YTD assisted in bringing revenue up if necessary
  • Prepare room occupancy forecast and schedule staff accordingly
  • Assist plan and preparing for special events, Banquets, and selling meeting rooms to generate revenue for the hotel
  • Multi-unit management of 3 other hotels branded under different entities
  • Successfully implemented new policies and procedures to improve team efficiency
  • Managed a team of 25 employees
  • Monitored and maintained budgets
  • Met with clients to issue quotes, and review orders and discuss their needs
  • Maintained staffing levels
  • Managed and trained new hires
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Increased profit by streamlining operations.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Devised processes to boost long-term business success and increase profit levels.
  • Developed and maintained relationships with external vendors and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Improved productivity while reducing staffing and operational costs by 20%.
  • Enhanced and redefined organizational structure to maintain competitive edge across territories.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed initial sales roadmaps and market strategies to promote successful product launches.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Analyzed and reported on key performance metrics to senior management.
  • Trained, coached and mentored staff to support smooth adoption of new Rental/collections program.
  • Improved productivity while reducing staffing and operational costs by 25%.

Finance Manager Director of Accounting

HILTON HOTEL
03.1998 - 10.2005
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled costs to keep business operating within budget and increase profits.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed and motivated employees to be productive and engaged in work.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Onboarded new employees with training and new hire documentation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Improved safety procedures to create safe working conditions for workers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.

Education

Bachelors - Accounting, Small Business, Hotel Management

Penn Foster Career School
Scranton, PA
05.2007

High School Diploma -

Washoe High
Reno, Nevada
04.1994

Skills

  • Excellent organizational skills, detail-oriented, ability to multi-task efficiently and meet deadlines
  • Good understanding of accounting fundamentals, such as
  • Debits, credits, accounts
  • Receivable, accounts payable, budgets, etc
  • Experienced with MS 365 Office, including Outlook, Excel, Yardi, and Word along with
  • Google Drive
  • Computer software Storage, Store Logix, and PTI, Site Link
  • Strong supervisory skills and the ability to manage a diverse group of employees
  • Train, Promote, and build great leaders that become successful managers
  • Assessments
  • Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or
  • Emotional appeal
  • Responding to customer situations with sensitivity
  • Best practices for writing, including grammar,
  • Management & leadership skills: Planning & execution - Proficient
  • Planning and managing resources to accomplish organizational goals
  • Identifying differences in materials, following instructions, and detecting details among distracting
  • Information
  • Development in any professional field
  • Accounts Payable and Accounts Receivable
  • Reading Comprehension
  • Effective Planning
  • Card Key Management
  • Rental Pricing Strategies
  • Vendor Contracts
  • Property Marketing
  • Contractual Obligations
  • Leasing Promotions
  • Equipment Replacement
  • Safe Work Practices
  • Security Deposit Refunds
  • Service Delivery
  • Resident Event Planning
  • Bid Proposals
  • Resident Planning
  • Rent Collection
  • Budget Management
  • Program Improvements
  • Service Contract Management
  • Tenant Screening
  • Collections Procedures
  • Microsoft Office
  • Resident Support
  • Renovation Management
  • Database Administration
  • Property Promotion
  • Property Showing
  • New Renter Marketing
  • Renter Communication
  • Eviction Processing
  • Vendor Supervision
  • Community Building
  • Tenant Challenge Resolution
  • Local and State Laws
  • Mobile Device Operation
  • Insurance Coordination
  • Financing Coordination
  • Sale and Rental Recordkeeping
  • Creative and Adaptable
  • Construction Project Oversight
  • Employee Motivation and Guidance
  • Capital Projects Management
  • Tenant Eligibility Determination
  • Cloud-Based File Management
  • Performance Assessment
  • Community Association Support
  • Enterprise Resource Planning
  • Tenant and Owner Liaising
  • Rent Pricing Optimization
  • Oversee Maintenance
  • Social Media Engagement
  • Accurate Property Valuation
  • Coordinate Documents
  • Administrative Leadership
  • Monthly Fee and Payment Collection
  • Security Management and Enhancement
  • Terms Explanation and Enforcement
  • Staff Coordination
  • Disturbance Handling
  • Operating Cost Tracking
  • Grounds and Facility Inspection
  • Maintenance

Certification

Hotel/Hospitality Management/Small Business Management Certified Trainer Safety Trainer Sitelink Certified Certified Dementia Care Provider (State of Oregon) Activities Director Certified in Human Resources (State Of Oregon and Nevada)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Dba

Budget Mini
01.2021 - 05.2021

Area Manager

Northern Arizona, STORAGExpert
01.2020 - 03.2022

Resident Property Nevada Area Manager

Storage Solutions
08.2016 - 01.2021

Area Operations Manager

VESTA HOSPITALITY
03.2014 - 08.2016

PROPERTY MANAGER/AREA MANAGER DUAL ROLE

PEGASUS GROUP
10.2009 - 03.2014

GENERAL MANAGER/ AREA OPERATIONS MANAGER

LA QUINTA INN & SUITES
10.2005 - 10.2009

Finance Manager Director of Accounting

HILTON HOTEL
03.1998 - 10.2005

Team Resident Manager

The Rudel Company

Bachelors - Accounting, Small Business, Hotel Management

Penn Foster Career School

High School Diploma -

Washoe High

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