Business Marketing student with over six years of customer service experience across retail, restaurant, and fitness environments. Experienced in customer relations, sales, communication, and work effectively in fast-paced settings. Seeking to apply a strong understanding of customer needs and hands-on service experience to opportunities in marketing and business.
Work History
Barista
3 Years
Starbucks | 10.2023 - Current
Handled order taking, answered customer questions, and resolved concerns while delivering friendly customer service.
Managed POS system operations to ensure accurate transaction processing across discounts and payment methods.
Server
1 Year 5 Months
Be Good Restaurant and Experience | 07.2023 - 12.2024
Served guests at tables, ensured accurate order taking and delivery, and sustained guest satisfaction through responsive service.
Collaborated with kitchen and bar staff to support consistent, on-time food and beverage delivery.
Member Service Representative
1 Year 1 Month
Crunch Fitness | 05.2022 - 06.2023
Handled billing account and membership questions with accurate resolution and timely follow-up to maintain customer satisfaction.
Provided front-desk support to maintain smooth member check-ins, welcoming guest greetings and timely resolution of club access issues.
Store Associate
2 Years 11 Months
In-N-Out Burger | 06.2019 - 05.2022
Managed register transactions by accurately taking orders and processing payments while delivering friendly customer service.
Prepared burgers, fries, and beverages following In-N-Out prep procedures, portioning guidelines, and food safety protocols.
Education
Bachelor of Business Administration - Marketing
California State University, San Marcos | San Marcos, CA | 06.2028
Relevant coursework in marketing, business strategy, economics, accounting, and business communication.
Skills
Customer Relations
Sales and Product Recommendations
Verbal Communication
Team Collaboration
Customer Needs Assessment
Problem Solving
Time Management
POS and Cash Handling
Relationship Building
Timeline
Barista
Starbucks
10.2023 - CurrentRead More
Server
Be Good Restaurant and Experience
07.2023 - 12.2024Read More
Member Service Representative
Crunch Fitness
05.2022 - 06.2023Read More
Store Associate
In-N-Out Burger
06.2019 - 05.2022Read More
California State University, San Marcos
Bachelor of Business Administration from Marketing