Ava Ferreri
Saint James,NY
Summary
Proven leader with extensive experience at SLCTD, adept in financial management and fostering team leadership. Excelled in enhancing customer satisfaction, driving sales growth, and implementing effective staff training programs. Demonstrated ability to resolve conflicts and improve operational efficiency, significantly contributing to organizational success.
Overview
3
3
years of professional experience
Work History
Manager
SLCTD
Lake Grove, NY
06.2024 - Current
- Directed recruitment, hiring, and training of new staff members.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Reviewed completed work to verify consistency, quality, and conformance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Lead Key Holder
SLCTD
Lake Grove, NY
06.2023 - 06.2024
- Conducted daily store walks to inspect store operations and customer service levels.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Maintained store security by monitoring alarms, locks, cameras, and access control systems.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Prepared merchandise for purchase.
Sales Associate
SLCTD
Lake Grove, NY
10.2021 - 06.2023
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Answered customer inquiries regarding product features, pricing, and availability.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
Bachelor of Science - Business Management
Stony Brook University
Stony Brook, NYSkills
- Conflict resolution
- Decision-making
- Financial management
- Staff training and development
- Customer service
- Sales techniques
- Policy implementation
- Team leadership
- Task delegation
- Inventory management
References
References available upon request.
Timeline
Manager
SLCTD
06.2024 - Current
Lead Key Holder
SLCTD
06.2023 - 06.2024
Sales Associate
SLCTD
10.2021 - 06.2023
Bachelor of Science - Business Management
Stony Brook University