Summary
Overview
Work History
Education
Skills
Timeline
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Owyn Stephens

Allston,MA

Summary

Highly proactive manager with 12 years of experience in team leadership in the restaurant and hospitality industry. Worked and thrived in both the US and UK. Driven and motivated professional with strong problem-solving skills. Dedicated to providing highest level of service to guests.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

King's Head Hotel (Regency 59 Restaurant)
02.2022 - 03.2024
  • Worked primarily breakfast and lunch restaurant shifts, with occasional bartending shifts in the adjacent hotel bar.
  • Trained and mentored staff so they are aware of exact expectations to meet and exceed high standards.
  • Coordinated kitchen activities (i.e daily menu specials or 86'd items), guest bookings and allergies with front-of-house staff before service.
  • In charge of ordering alcohol and drinks stock for restaurant and adjacent bar when owner is away, and helping while he is in.
  • Ensured bar staff are following cellar management procedures and maintaining a proper, clean bar and fulfilling sidework checklists.
  • Identified and addressed guest complaints to ensure the guest is happy and willing to return, while constructively utilizing guest feedback to improve future team performance.
  • Checking in hotel residents, informing them everything that's required for their stay, ensuring adequate payments of rooms upon check in and closing of open tabs upon check out. (Reception is located at front of restaurant).

Pub Manager

Towpath Inn
02.2021 - 02.2022
  • Hands on day-to-day management of the bar and dining areas.
  • Preparation of drinks, including cocktail and barista coffee making, as required to a high standard with attention to detail each time.
  • Conducting high level of table service, i.e coordinating food plates to guests in correct course sequencing and timing, along with appropriate bussing of tables and checking in throughout to preempt and satisfy any guest needs.
  • Stock ordering and cellar management, including weekly cleaning and organization.
  • Utilizing online booking software to ensure smooth service while accommodating walk-ins.
  • Following instruction in relation to Covid-19 risk assessments and managing guest expectations.
  • Undertake any duties as requested by senior management in accordance with scope and responsibilities of the role.

Shift Manager & Server Supervisor

ZA Pizza Restaurant
09.2017 - 12.2020
  • Primarily working on the restaurant floor providing quality customer service to ensure an exceptional guest experience.
  • Consistently displaying a professional and positive attitude, while anticipating the needs of our guests, and setting a strong example for the staff.
  • Strong attention to detail and constantly adjusting to the varying needs of the restaurant business.
  • As opening manager, preparing and cleaning the restaurant floor for the start of lunch service, receiving and double checking vendor orders, and activating POS (point-of-service) and the cash register for the day.
  • As closing manager, overseeing and communicating instruction effectively to the staff, addressing guest concerns, cutting labor when necessary, placing vendor orders for the next day, and executing closing procedures, including cash handling, and running reports and effectively filling out closing spreadsheets.
  • Integral role in maintaining and improving beverage (wine and local craft beer) program, including ordering when the general manager is absent.

Senior Team Leader and Server

Stone Hearth PIzza Co.
08.2011 - 08.2017
  • Employed at the establishment during the entirety of its opening. Longest tenured employee besides general manager.
  • Played an integral role in building and maintaining a loyal, repeat customer base.
  • Extensive catering event experience over five years, including hundreds of successful off-site events for Harvard athletics and Harvard Business School, among other clients.
  • Heavy floor presence as a manager-server whilst effectively delegating tasks to the rest of the team during peak hours.

Education

Bachelor of Arts - Communications/Journalism

Penn State University
State College, PA
05.2011

Skills

  • Customer Engagement
  • Operations Management
  • Reliability
  • Problem-solving abilities
  • Organizational Skills
  • Managing Reservations and Large Parties
  • Training and Onboarding
  • Task Prioritization
  • Passion for customer satisfaction
  • Beer, wine and spirits knowledge
  • Inventory control and record keeping

Timeline

Restaurant Manager

King's Head Hotel (Regency 59 Restaurant)
02.2022 - 03.2024

Pub Manager

Towpath Inn
02.2021 - 02.2022

Shift Manager & Server Supervisor

ZA Pizza Restaurant
09.2017 - 12.2020

Senior Team Leader and Server

Stone Hearth PIzza Co.
08.2011 - 08.2017

Bachelor of Arts - Communications/Journalism

Penn State University

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Owyn Stephens