Oxana Chung
Stouffville
Summary
Accomplished HR professional with 10+ years of experience in diverse industries such as insurance, healthcare, and energy. Passionate about supporting and empowering employees and leaders to reach their full potential and achieve exceptional results. Expertise in resolving complex HR issues, leading change management processes, and improving HR functional excellence and processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director, People & Culture
A.J. Gallagher Canada
Markham
08.2021 - Current
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Collaborated with stakeholders to identify areas for improvement and develop strategies for growth
- Drove performance through the development and delivery of multiple people strategies
- Analyzed trends and devise recommendations to leadership utilizing findings from turnover and exit interview data, and engagement surveys
- Acted as a trusted advisor and coach to leadership while playing a meaningful role in enhancing leadership effectiveness across the designated client group
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct
- Liaised between multiple business divisions to improve communications
- Identified and implemented appropriate strategies to increase employee satisfaction and retention
Human Resources Manager
GE Grid Solutions
02.2017 - 08.2021
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Motivated employees through special events, incentive programs, and constructive feedback
- Organized and led staff orientation programs and training to promote collaboration
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions
- Maintained human resources regulatory compliance with provincial and federal employment legislation
- Instructed senior leaders on appropriate employee corrective steps
- Created and implemented forward-thinking initiatives to improve employee engagement
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
Human Resources Coordinator
GE Grid Solutions
04.2016 - 02.2017
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
- Maintained human resources information system and kept employee files up to date and accurate
- Reviewed human resources paperwork for accuracy and completeness
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities
- Completed background and reference checks to facilitate hiring and onboarding of employees
- Conducted new employee onboarding and provided ongoing orientation training
- Handled employee inquiries and complaints regarding policy and benefits issues
- Coordinated technical training and personal development classes for staff members
Human Resources Coordinator
Baycrest Health Sciences
06.2014 - 04.2016
- Supported multiple HR Business Partners, EHRMs, with emphasis on record keeping, data entry, and general HR tasks
- Reviewed human resources paperwork for accuracy and completeness
- Provided guidance on and interpretation of multiple collective agreements
- Provided ad-hoc data analysis, and HR reports to support HR Managers and HR Business Partner needs
- Oversaw Co-Op/Summer jobs process, including interviewing candidates, onboarding and administering the program on site
- Organized and maintained payroll information by entering data, deleting errors, calculating, and collecting information
- Served as the Employee Resources Team subject matter expert
Education
Graduate Certificate - Human Resources Management
Seneca College of Applied Arts
Toronto, ON06.2016
Bachelor of Arts - Human Resources Management
University of Toronto
Toronto, ON10.2009
Skills
- HR strategy and transformation
- Leadership, coaching and consulting
- Creative problem solving
- Microsoft Outlook, Excel, Power Point, Teams
- Data analytics and data-informed decisions
- Change management
- Excellent written and oral skills
- Employee learning & development
Certification
- Certified Human Resources Professional (CHRP), Human Resources Professionals Association, Toronto, ON, 12/2015 - Present
- Certified Human Resources Leader (CHRL), Human Resources Professionals Association, Toronto, In progress
Languages
Russian
Native or Bilingual
Timeline
Director, People & Culture
A.J. Gallagher Canada
08.2021 - Current
Human Resources Manager
GE Grid Solutions
02.2017 - 08.2021
Human Resources Coordinator
GE Grid Solutions
04.2016 - 02.2017
Human Resources Coordinator
Baycrest Health Sciences
06.2014 - 04.2016
Graduate Certificate - Human Resources Management
Seneca College of Applied Arts
Bachelor of Arts - Human Resources Management
University of Toronto
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