Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oyaymi Ruanes

Naples,FL

Summary

Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 10 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners. Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills. Enthusiast willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners. Reliable and organized15 years of experience leveraging excellent time management and quality assurance skills. Proficient in operation of standard warehouse equipment and committed to facilitating team productivity. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Reliable and organized with 15 years of experience leveraging excellent time management and quality assurance skills. Proficient in operation of standard warehouse equipment and committed to facilitating team productivity. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Keep operations organized and efficient to strengthen team performance and maximize efficiency. Bringing 15+ years of warehouse experience along with strengths in stock management and multitasking. Trained in warehouse operations procedures and experienced in supporting retail, warehouse customers. Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction. Talented in product lifecycle monitoring and identifying areas of decline and potential growth. Skilled in forecasting product demand and comparing data to purchase requests. Expertise to facilitate product sales and outperform competitors. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

FC Associate

Amazon
11.2021 - Current
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Operated pallet jacks, to transport merchandise throughout facility.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Unloaded deliveries into warehouse and arranged contents in designated storage areas.
  • Transported packed items onto delivery vehicles, updating tracking database once loaded.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.

Amazon Seller

Oyaymi Ruanes
03.2019 - Current
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Utilized product knowledge to educate customers on features and benefits.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Upsold additional services and products to maximize sales opportunities.
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.

Food Runner

Ritz-Carlton
09.2018 - 11.2020
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Cleared tables immediately after guests left in preparation for next party.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Cultivated warm relationships with regular customers.
  • Monitored food temperatures and kept records of all food items.
  • Assisted with bussing tables and cleaning up spills.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted customers with carry-out service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Greeted customers and provided menus upon arrival to dining room.

Ship From Store

Target
10.2018 - 09.2019
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Worked fast to meet assigned daily picking quotas.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Prepared orders by processing requests, pulled materials from store,use packed boxes, and prepared shipments.
  • Used RF scanners to track orders and verify accuracy.
  • Sorted and organized items in designated areas for easy access.
  • Established and maintained positive relationships with customers and vendors through excellent customer service.
  • Operated farming equipment to move goods safely from fields to collection points.

Material Handler

Shaw Development
02.2018 - 08.2018
  • Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Packed items into appropriate containers for shipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Developed and implemented storage solutions to maintain safety and protection and keep stock organized.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.
  • Operated equipment while observing standard safety procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assembled pallets and crates for secure transportation of materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Managed warehouse operations and verified proper shipment procedures.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Moved boxes using utility dolly and truck ramp.

Machine Operator Assembler

Arthrex
03.2013 - 07.2017
  • Complied with company and OSHA safety rules and regulations.
  • Operated machining equipment safely with team of operators.(Blister, crimping, burst test)
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Kept detailed production records and identified hold-ups.
  • Replenished materials and supplies as needed to maintain production.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
  • Followed company protocols and procedures to minimize production waste and avoid unnecessary costs.
  • Trained and instructed coworkers in proper assembly techniques.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Built containers and packed parts in accordance with detailed packing specifications.
  • Collaborated with machine operators and engineers to troubleshoot assembly-related issues and meet deadlines.
  • Inspected completed assembled parts and components for quality control purposes.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings, or blueprints.
  • 5S
  • Keep of proper General Manufacturing Practices(GMP's0Detail Oriented.
  • Part the Safety team.
  • Graduated from the Leadership Development Program(LDP).

- Code of Federal Regulations.

- Lean Manufacturing

- Seven Habit of the most Highly Effective People.

  • Blister Certified.
  • 4500 Certified.
  • 4502 Certified.


Cashier, Customer Service Representative

Walmart
05.2008 - 08.2012
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Phone Operator.
  • Helped on the Photo Lab.
  • Help in Electronics.

Cashier

McDonald's
02.2007 - 05.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Sears
06.2006 - 12.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Housekeeper

Hampton Inn
01.2005 - 12.2005
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

Word, Excel, PowerPoint, Access

MINVEC
Havana City, Cuba

Accounting

SNHU
New Hampshire
08.2023

Hodges University
Naples, FL
03.2013

High School Diploma -

February 24th
Havana, Cuba
07.2006

Skills

  • Special Projects
  • Product Forecasting
  • Labeling and Wrapping
  • Quality Assurance and Control
  • Team Leadership
  • Order Picking Skills
  • Safety Regulation Adherence
  • Checking Supplies
  • Storage Arrangements
  • Bilinguala
  • Ability to execute tasks in the expected times
  • Fast learner
  • Hard worker
  • Pay attention to details
  • Discreet and good manager of classified information
  • Good motivator
  • Proactive
  • Synergism
  • Conflict solving
  • Pallet Jack Expertise
  • Jam Clearing
  • Stocking and Replenishing
  • Equipment Operation
  • Hand Scanning
  • Section Reset Coordination
  • Vendor Relationships
  • Correct Labeling
  • Reading Comprehension
  • Prepare Orders
  • Cash Register Operation
  • Belt Conveyors
  • Shipment Loading
  • Organization and Categorization
  • Order Picking and Processing
  • RF Materials
  • Excellent Communication
  • Critical Thinking
  • Team Goals
  • Team Meetings
  • Work Prioritization
  • Stockroom Maintenance
  • Demand Fulfillment
  • Rotate Stock
  • Order Execution
  • Maintain Records
  • Customer Experience
  • Shelf Merchandising
  • Stage Inventory
  • Regulatory Reporting
  • Product Tagging
  • Purchase Order Review
  • Monthly Inventory
  • Teamwork Skills
  • Inventory Reporting
  • Reports and Spreadsheets Generation
  • Serve Customers
  • Organized Paperwork
  • Product Selection
  • Purchasing Orders and Requisition
  • Shipment Packing
  • Issue Resolution
  • Merchandise Inspection
  • Records Accuracy
  • Teamwork

Languages

Spanish
Native or Bilingual

Timeline

FC Associate

Amazon
11.2021 - Current

Amazon Seller

Oyaymi Ruanes
03.2019 - Current

Ship From Store

Target
10.2018 - 09.2019

Food Runner

Ritz-Carlton
09.2018 - 11.2020

Material Handler

Shaw Development
02.2018 - 08.2018

Machine Operator Assembler

Arthrex
03.2013 - 07.2017

Cashier, Customer Service Representative

Walmart
05.2008 - 08.2012

Cashier

McDonald's
02.2007 - 05.2008

Cashier

Sears
06.2006 - 12.2006

Housekeeper

Hampton Inn
01.2005 - 12.2005

Word, Excel, PowerPoint, Access

MINVEC

Accounting

SNHU

Hodges University

High School Diploma -

February 24th
Oyaymi Ruanes