Oyeyemi Ashade
Providence,RI
Summary
Profoundly talented and knowledgeable business analyst with experience in conducting organizational evaluations, driving change, improving existing systems, processes and procedures. Attention to detail, coupled with strong organizational skills. Significant ability to balance stakeholder input with action and implementation. Process-oriented, leveraging efficiency and automation to address high volume work. Adept at learning new concepts and systems quickly. Clear and concise communicator. Inclusive, with the ability to build rapport at all levels. Self-motivated, patient, and highly independent. Expertise include Waterfall & Agile project management methodologies, Process Management/Improvement, Excellent communicator,
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Analyst
Seven Hills Foundation
02.2022 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with project manager to develop and document Project Charter, Business Case and Business Requirements Document
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Support the product owner to come up with set of stories for better understanding for estimate and development
- Collaborated with product owner on Artifacts Such as Product Backlog, Spring Backlog, Sprint Burndown, Release Burndown
- Partner with the UX/UI to design requirement into prototype
- Documented User Stories in Jira for full traceability and management
- Interface between the business and technical teams and translate business requirements
- Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
- Monitored project activities and serve as an active player the BAT and UAT process – test scripts preparation, execution, etc and prepared report to present the testing status
- Capture actions during meetings, assigned ownerships and followed up on the owners
- Provide regular updates and project status to all stakeholders.
- Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
Residential Director
Seven Hills Foundation
04.2019 - 01.2022
- Coordinated and facilitated Individual Service Plan (ISP) meetings, that ensure each individual has the opportunity to develop goals as requested by DDS
- Facilitated smooth transitions for new residents by coordinating with their families, healthcare providers, and other relevant stakeholders
- Supported individuals as necessary in the management of their money but not limited to budgeting, banking, and record keeping
- Maintained detailed records regarding resident progress towards physical, emotional, and mental wellness goals.
- Ensured resident safety by implementing strict protocols for emergency situations and conducting regular drills.
- Complete and document staff supervisions files, such as training records, copies of job description, evaluation, and coaching notes
- Evaluated program effectiveness regularly; making adjustments when necessary based on feedback from both residents and staff members.
- Boosted community engagement by partnering with local organizations for events, workshops, and volunteer opportunities.
- Provided ongoing training and support to both new and old staff members, ensuring that they were well-versed in best practices for providing quality care to residents.
- Coordinate and facilitate team meetings to strategize regarding accomplishments of individual and program goals, to give and obtain feedback, problem solve, etc
- Assisted in the development of facility policies and procedures, ensuring that they met regulatory requirements while promoting a high standard of care for all residents.
- Developed, implemented and monitored residential policies and procedures.
- Developed strong relationships with residents and their families, resulting in increased trust and open communication channels.
Business Process Improvement Manager
Stanbic IBTC Pension Managers, LTD
01.2014 - 12.2017
- Set up a newly created regional office as well as managed the client service team to effectively manage clients’ complaints and enquiries
- Managed and coordinated large high performing teams (over 50 people) across various service points and in 10 different locations
- Redesigned the existing process flow for pension benefit application processing and supervised the implementation of the new process which reduced application processing turnaround time by 20%
- Trained client service executives in the complaints handling, resolution and escalation process which resulted in 8% drop in reported cases of dissatisfied clients
- Managed and supervised client service regional offices across the country which handled pension client’s enquiries, resolved complaints and processed retirement benefit payments across the country
- Trained client service executives in the complaints handling, resolution and escalation process which resulted in reduced reported cases of unsatisfied clients in the Head Office
- Participated in departmental recruiting initiatives which included coordinating and conducting interviews for candidates.
Pension / Benefits Officer
StanbicIBTC Pension Managers, LTD
01.2010 - 12.2014
- Effectively engaged customers via various service channels to improve customer experience
- Identify service failures and provided suggestions to mitigate gaps
- Led internal and external communication to clients and other stakeholders
- Process monthly payment for defined benefit retirees
- Liaised with defined benefit employers for updates and recordkeeping and give report on monthly basis
- Computed lumpsum and monthly benefit for defined contributions clients
- Liaised with retirees on returned payment for re-application
- Prepared retiree monthly report for the top management decisions
- Assisted customers to enroll in online platform and assist them through navigating the site
- Liaised with various departments including Funds transfer, Fraud, Collections, and Specialty Operations to resolve all customer inquiries and complaints
- Updated client documents and details recordkeeping.
Education
Bachelor of Science - Banking & Finance
The Polytechnic of Ibadan
Ibadan, Oyo StateSkills
- Requirements Gathering
- Microsoft Office Suite
- User Acceptance Testing
- Workflow Analysis
- Strategic Planning
- Gap analysis
- Stakeholder Management
- Software development life cycle
- Test case scenarios
- Forecasting and planning
- Process Optimization
- Staff Management
- Team Collaboration
- Process Improvement
- Documentation
- Stakeholder Communication
Certification
- International Institute of Business Analysis. Business Analyst Certificate.
- Scrum.org. Scrum Master Certificate.
Timeline
Business Analyst
Seven Hills Foundation
02.2022 - Current
Residential Director
Seven Hills Foundation
04.2019 - 01.2022
Business Process Improvement Manager
Stanbic IBTC Pension Managers, LTD
01.2014 - 12.2017
Pension / Benefits Officer
StanbicIBTC Pension Managers, LTD
01.2010 - 12.2014
Bachelor of Science - Banking & Finance
The Polytechnic of Ibadan
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