Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oyin Olusesi

Raleigh,North Carolina

Summary

An experienced customer service worker with people skills and a friendly positive attitude. Looking forward to help a business with my great work ethics and experience with customers.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Conduent
Raleigh, NC
12.2018 - 04.2020
  • Responded to a large amounts of calls relating to their Apple products
  • Helping to assist customers on their technological problems with their iphones, tablets, and more
  • Helped educate some customers on the what tos or how tos relating to a certain apple product including user errors.

Front Desk Agent

Marriott Hotel
Raleigh, NC
03.2014 - 09.2018
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Maintained clean and organized front desk areas to uphold polished company image.

Education

Associates - Arts

Wake Tech Community College
Raleigh, NC
12.2019

Skills

  • Call Center Operations
  • Customer Communication
  • Active Listening
  • Customer Support
  • Problem-Solving Skills
  • Verbal and Written Communication

Timeline

Call Center Representative

Conduent
12.2018 - 04.2020

Front Desk Agent

Marriott Hotel
03.2014 - 09.2018

Associates - Arts

Wake Tech Community College

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Oyin Olusesi