Oyinkansola Vidal
Frederick,MD
Summary
Customer service representative with 6+ years of experience works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Spring Arbor Assisted Living
Frederick , MD
2024.01 - Current
- Delivered excellent customer service by warmly greeting visitors and offering appropriate refreshments.
- Handled incoming calls professionally, addressing customer queries or redirecting to appropriate department.
- Effectively organized and distributed incoming mail, faxes, and packages.
- Ensured reception area cleanliness and tidiness were consistently maintained.
- Maintained a secure reception area through diligent monitoring of security cameras.
Sales Associates
Lowes
Frederick , United States
2022.05 - 2023.04
- Proficiency in processing transactions, handling cash, and providing accurate change
- Familiarity with Lowe's products and services to assist customers effectively
- Understanding and addressing customer needs with a friendly and empathetic approach
- Increased customer base by 25% and improved customer response time by 11%, directly impacting sales in 2022.
Customer service associate
WALMART
Frederick , United States
2018.07 - 2021.02
- Ability to perform quick and accurate calculations for transactions
- Experience with the operation of POS systems for efficient transactions
- Capability to handle multiple responsibilities simultaneously, such as assisting customers and processing transactions
- Clear communication skills to interact with customers, colleagues, and management
- Increased client retention by 59% by implementing an efficient grievance resolution process and customer feedback system.
Sales Associates
Boscov's
Frederick , United States
2017.06 - 2018.09
- As a cashier at Boscov's, responsibilities include accurately processing customer transactions, handling cash and electronic payments, and providing excellent customer service
- Additionally, managing returns and exchanges, balancing cash drawers, and maintaining a friendly and efficient checkout experience are integral parts of the role
- Adhering to company policies, addressing customer inquiries, and contributing to a positive shopping atmosphere are key aspects of cashier responsibilities at Boscov's.
Education
Bachelor's of Science - Data Science
University of Maryland Global Campus
08.2024
Associate of Science - Business
Montgomery College
05.2022
Skills
- Adaptability
- Attention to detail
- Time management
- SQL
- Communication
- Programming languages
- Statistics
- Ethical judgment
- Microsoft Excel
- Communications
- Data visualization
- Teamwork
- Customer Service
- Mail handling
- Call handling
- Meeting Support
- Appointment Setting
- Visitor assistance
- Travel Arrangements
- Document Management
- Scheduling appointments
- Supply Management
Timeline
Receptionist Administrator
Spring Arbor Assisted Living
2024.01 - Current
Sales Associates
Lowes
2022.05 - 2023.04
Customer service associate
WALMART
2018.07 - 2021.02
Sales Associates
Boscov's
2017.06 - 2018.09
Bachelor's of Science - Data Science
University of Maryland Global Campus
Associate of Science - Business
Montgomery College
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