Summary
Overview
Work History
Education
Skills
Summary Of Experience
Timeline
Generic

Oyinlola Smith

Raleigh,NC

Summary

Manages high-volume loan paperwork in dynamic environments with high production, approval, and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving, and organizational skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Mortgage sales assistant/office administrator

Regions Bank
01.2019 - Current
  • Organize and manage the efficient processing of loan files for submission, making sure the checklist was accurately completed and in the underwriting queue promptly
  • Manage the efficient processing of expense claims, dues, and invoices for payment of Mortgage team members
  • Facilitate effective communication with borrowers, loan officers, underwriters, appraisers, title companies, builders, and other parties involved in the loan process
  • Provide targeted operations experience and expertise to the Sales team, internal employees, and other LOBs
  • Proficiency in managing and maintaining confidential hard copy and electronic files for internal and external customers
  • Collaborate with the Production Manager for employee onboarding to ensure a smooth transition into the role.

Financial RELATIONSHIP SPECIALIST

Regions Bank
01.2018 - 01.2019
  • Managed the efficient processing of opening and funding new depository accounts, loan documents, and disclosures for closing and funding
  • Partnered with other LOBS to meticulously compile crucial loan conditions and ensured compliance with federal and State regulations
  • Allied with branch and Regional Operations Manager to achieve or exceed performance targets monthly for quality assurance and efficiency
  • Managed teller-related tasks, providing guidance and direction to the teller team to ensure strong service and operational performance
  • Demonstrated familiarity with Records retention regulations and public information laws.

Financial SALES SPECIALIST

Regions Bank
01.2017 - 01.2018
  • Managed branch operational and compliance-related tasks
  • Executed the sales process through referrals, conducting observations, and coaching teller staff
  • Collaborated with corporate support departments to ensure procedural consistency, adherence to internal controls, and compliance with regulatory requirement
  • Orchestrated and facilitated timely advice, guidance, and education to clients on the full range of bank products and services offered
  • Conducted meticulous research and analysis of data, showcasing a keen analytical mindset and proficiency in gathering and interpreting information to support evidence-based decision-making.

Education

BACHELOR OF SCIENCE - PSYCHOLOGY

DEPAUL UNIVERSITY

Skills

  • Communication Strategy & Execution
  • Administrative Efficiency
  • Engagement & Relationship Building
  • Research & Analytical Proficiency
  • Financial Operations
  • Bridge
  • MS Office
  • Empower
  • Equifax Mortgage and Verification
  • Loan Origination
  • Time Management
  • Customer Satisfaction
  • Financial Services Support
  • Compassionate Communication

Summary Of Experience

My background includes over 30 years of Customer Service experience, 29 years of which involves providing targeted experience and expertise in Banking, Operations, and Mortgage. I am an experienced facilitator, coordinator, and assistant who has extremely strong sales and operational skills to go along with strong customer service abilities. I am professional, adept at maintaining customer files, meticulously organized, detail-oriented, and an excellent communicator with customers.

Timeline

Mortgage sales assistant/office administrator

Regions Bank
01.2019 - Current

Financial RELATIONSHIP SPECIALIST

Regions Bank
01.2018 - 01.2019

Financial SALES SPECIALIST

Regions Bank
01.2017 - 01.2018

BACHELOR OF SCIENCE - PSYCHOLOGY

DEPAUL UNIVERSITY
Oyinlola Smith