- Team Sports
- Gym Workouts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Outdoor Recreation
- Playing Sports
- Learning new cooking techniques and expanding my culinary skills
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
Oy Robin Bridges
Mary Esther,FL
Summary
Dynamic Supply Chain Manager with extensive experience at USAF, specializing in strategic sourcing and supplier relationship management. Achieved significant reductions in lead times through effective logistics planning and team collaboration. Proven ability to enhance operational efficiency while fostering a culture of continuous improvement and adaptability within cross-functional teams.
Experienced with inventory control, logistics management, and procurement. Utilizes strategic planning to optimize supply chain operations and ensure uninterrupted resource flow. Track record of fostering strong vendor relationships and leading teams to achieve operational goals efficiently.
Decisive Supply Chain Supervisor skilled in managing productivity and overall performance of 15 team members while meeting business and customer service objectives. Proficient in supplier negotiation and conflict resolution strategies. Strong leadership and organizational talents.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supporter working up to a Leader position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Supply Manager
USAF
11.2010 - 10.2014
- Developed and implemented supply chain strategies to optimize inventory management and reduce costs.
- Led cross-functional teams to enhance supplier relationships and improve procurement processes.
- Analyzed market trends and demand forecasts to inform strategic purchasing decisions.
- Coordinated logistics operations to ensure timely delivery of materials across multiple sites.
- Led cross-functional teams to enhance supply chain efficiency and reduce lead times.
- Developed strategic sourcing initiatives to optimize supplier relationships and inventory management.
- Implemented process improvements resulting in streamlined operations and increased productivity across supply chains.
- Resolved customer inquiries effectively, ensuring high satisfaction and retention rates.
- Collaborated with cross-functional teams to address complex customer issues proactively.
- Mentored junior representatives, fostering a culture of continuous learning and support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Supply Chain Manager
USAF
11.2009 - 11.2010
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Developed comprehensive training programs for team members, enhancing skills development and employee retention rates within the department.
- Initiated risk mitigation strategies to address potential disruptions in the supply chain, minimizing impacts on business continuity.
- Led cross-functional teams to improve inventory management processes and accuracy.
- Developed and implemented strategic sourcing initiatives, optimizing vendor relationships.
- Analyzed supply chain metrics, identifying trends to drive process improvements.
- Coordinated logistics efforts, ensuring timely delivery of materials and products.
- Mentored junior staff on best practices in supply chain management and operational efficiency.
- Established performance benchmarks to assess supplier performance and compliance standards.
- Implemented risk management strategies to mitigate potential disruptions in the supply chain network.
- Coached team members on best practices in supply chain management, fostering a culture of continuous learning and development.
- Ensured timely delivery of products by closely monitoring order fulfillment, transportation, and distribution processes.
- Designed flexible sourcing strategies that enabled quick responses to changes in market conditions or customer demands without compromising product quality or delivery timelines.
- Developed and implemented strategic plans to enhance operational performance in the supply chain division.
- Reduced lead times through effective demand forecasting and inventory management.
- Collaborated with cross-functional teams to identify opportunities for process improvements and cost reductions.
- Measured and reported on performance metrics such as order accuracy, on-time delivery rates, inventory turnover ratios, and supplier quality ratings to provide insights for ongoing operational improvements.
Supply Chain Management Intern
USAF
04.2004 - 11.2009
- Assisted in analyzing supply chain data to identify inefficiencies and areas for improvement.
- Supported inventory management by tracking stock levels and coordinating replenishment orders.
- Collaborated with cross-functional teams to streamline procurement processes and enhance communication.
- Implemented process documentation to improve operational consistency and training materials for new hires.
- Assisted in training new team members on customer service protocols and system usage.
- Managed customer accounts, updating information accurately in CRM systems.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Implemented process improvements that enhanced response times for customer queries.
- Developed comprehensive knowledge base resources for quicker issue resolution by staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Supply Chain Manager
USAF
10.2002 - 04.2004
- Analyzed supply chain data to forecast demand and adjust inventory levels accordingly.
- Mentored junior staff on best practices in supply chain management and process improvements.
- Spearheaded process improvement projects that enhanced workflow efficiency and reduced lead times.
- Established key performance indicators to monitor supply chain performance and drive accountability across teams.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Supervised [Number] staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
Supply Chain Manager
USAF
10.2001 - 10.2002
- Led supply chain optimization initiatives, improving operational efficiency across multiple departments.
- Managed logistics and distribution processes, ensuring timely delivery of materials and supplies.
- Developed and implemented inventory management strategies, reducing excess stock levels significantly.
- Coordinated with cross-functional teams to streamline procurement processes and enhance supplier relationships.
Supply Technician Supervisor
USAF
06.1998 - 10.2001
- Coordinated logistics for incoming shipments, optimizing storage space and minimizing delays.
- Trained and mentored team members on best practices for equipment handling and safety protocols.
- Supervised daily operations of supply chain activities, ensuring timely and accurate inventory management.
- Managed vendor relationships, negotiating terms to improve service delivery and cost-effectiveness.
- Developed training materials to support staff onboarding and compliance with regulatory standards.
- Analyzed inventory levels regularly, reducing excess stock while maintaining adequate supply availability.
- Enhanced warehouse organization for efficient retrieval of items and expedited order fulfillment.
- Reduced supply chain costs with strategic sourcing, negotiation, and supplier relationship management.
- Improved inventory accuracy by implementing a systematic approach to stocking and tracking supplies.
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Posted supply status and receipt information to update activity register.
- Verified clerical computations against physical count of stock to adjust errors in computations.
- Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.
Supply Clerk
USAF
01.1991 - 05.1998
- Managed inventory control processes to maintain optimal stock levels and ensure operational efficiency.
- Coordinated supply chain logistics to enhance material availability for mission-critical operations.
- Implemented streamlined procedures for order fulfillment, reducing processing time and improving accuracy.
- Trained junior clerks on inventory management systems and best practices for operational excellence.
Education
Associate in Business ADM - Business Administration And Management
University of Maryland Europe
Europe08-2009
Skills
- Procurement processes
- Supplier relationship management
- Warehouse operations
- Supplier relationships
- Strategic sourcing
- Materials planning
- Demand forecasting
- Project management
- Team direction
- Transportation management
- Records management
- Excel
- Logistics management
- Supplier evaluation
- Service agreements
- Supplies inventory
- Records oversight
- Global sourcing
- RFID
- Retail supply systems
- Inventory and supply logistics
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Reliability
- Active listening
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Relationship building
- Safety procedures
- Team building
- Team management
- Task prioritization
- Self motivation
- Business process improvement
- Goal setting
- Conflict resolution
- Professionalism
- Inventory control
- Time management abilities
- Logistics planning
- Continuous improvement
- Adaptability
- Crisis management
- Quality assurance
- Risk management
- Problem-solving aptitude
Accomplishments
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved 6 which led to 16.
Interests
Timeline
Supply Manager
USAF
11.2010 - 10.2014
Supply Chain Manager
USAF
11.2009 - 11.2010
Supply Chain Management Intern
USAF
04.2004 - 11.2009
Supply Chain Manager
USAF
10.2002 - 04.2004
Supply Chain Manager
USAF
10.2001 - 10.2002
Supply Technician Supervisor
USAF
06.1998 - 10.2001
Supply Clerk
USAF
01.1991 - 05.1998
Associate in Business ADM - Business Administration And Management
University of Maryland Europe