Oyuki Townsend
Montgomery
Summary
Dedicated professional with four years of customer-facing banking experience, passionate about serving the community around me, and acting as an ambassador. Committed to nurturing existing relationships, while actively cultivating new ones to drive business growth and visibility.
Overview
9
9
years of professional experience
Work History
Personal Banker
First Community Credit Union
The Woodlands
03.2024 - Current
- Delivering tailored financial solutions by leveraging a comprehensive understanding of First Community Credit Union’s diverse range of products and services.
- Empowering members to strengthen their relationship with FCCU, positioning it as their primary financial institution, and supporting them in achieving their financial objectives at every life stage through well-defined strategies and actionable plans.
- Enhanced the credit union's visibility and footprint by actively participating in community networking events and volunteer initiatives, fostering meaningful connections, and promoting our commitment to local engagement.
Bank Teller
Wells Fargo Bank, N.A.
The Woodlands
10.2022 - 03.2024
- Presented digital banking options as an easy way to bank, and help customers succeed financially.
- Delivered exceptionally satisfied customer experience scores by building rapport, referring customers to bankers, and partners to maximize the banking experience and exceed manager goal metrics.
- Cash handling and executed transactional, operational, and customer support tasks while being compliant with policies, procedures, and regulations in a high-volume, high-demand environment.
- Resolved customer complaints in a timely manner while maintaining the highest level of professionalism.
- Contributed to fraud detection support, documenting suspicious activity, and reporting flagged transactions or irregularities.
- Assisted with the training of new team members.
- Processed and maintained customer and banking records for the allotted legal retention time.
Restaurant Manager
Whataburger Restaurants, LLC
New Caney
01.2017 - 11.2022
- Successfully trained to open a new location that brought in an impressive total annual revenue amount of $4 million, two times the Whataburger average.
- Effectively delegated responsibilities, and implemented strategies to improve customer service, which led to delivering high customer satisfaction ratings of 90% or higher each quarter.
- Managed the hiring and onboarding process, and coordinated scheduling based on business needs.
- Maintained budgeting and controlled systems for ordering, receiving, storing, preparing, and serving food.
- Scored a perfect 100 percent audit rating by implementing consistent training and adhering to operational standards.
- Provided leadership by setting clear expectations for team members, monitoring performance, and providing positive, constructive feedback.
- Reduced staff turnover by creating an enjoyable work environment that inspired staff to excel in their roles and contribute to a positive workplace culture.
Education
High School Diploma -
New Caney High School
NMLS #2671638
Skills
- Business and leadership
- Financial planning
- Relationship management
- Regulatory compliance
- Community engagement
Languages
Spanish, Bilingual
Timeline
Personal Banker
First Community Credit Union
03.2024 - Current
Bank Teller
Wells Fargo Bank, N.A.
10.2022 - 03.2024
Restaurant Manager
Whataburger Restaurants, LLC
01.2017 - 11.2022
High School Diploma -
New Caney High School
NMLS #2671638
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