Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Ozair Ahmed

Fairfax

Summary

Results-driven IT and Digital Operations Specialist with 5+ years of experience supporting IM systems in production, manufacturing, and enterprise environments. Proven expertise in end-to-end operational support, digital solution integration, infrastructure lifecycle management, and stakeholder engagement. Known for ensuring high service performance, driving change adoption, and optimizing IT solutions to align with business strategy. Certified in A+, Network+, Security+, and AWS Cloud; experienced with SAP, MES, and IM supplier coordination.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Engineer - Executive & Digital Operations Support

HCLTech / Airbus Commercial
09.2023 - Current
  • - Operate and maintain Airbus digital solutions portfolio used by executive and operations functions.
  • - Manage and execute digital integration activities for operational readiness, including SAP and MES solutions.
  • - Support digital service performance aligned with Airbus standards; contribute to local digital roadmap.
  • - Provide change management and plant-level adoption support for new digital tools.
  • - Coordinate with Airbus Group Digital and suppliers to ensure run performance and solution availability.
  • - Delivered high availability and performance through proactive issue management and KPI tracking.


IT Support Technician / AV & Systems Support

George Washington University
01.2023 - 09.2023
  • - Delivered hardware/software support for faculty and staff across multiple platforms (Windows/macOS).
  • - Led system imaging, software deployments, and endpoint compliance with university IT policies.
  • - Diagnosed and resolved complex network, AV, and system configuration issues.
  • - Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.

Network Field Engineer II

Avaso Technology Solutions
06.2022 - 01.2023
  • - Installed and maintained network devices (Cisco, Juniper, Meraki) and performed network refreshes.
  • - Ensured availability and performance of infrastructure through patching, firmware upgrades, and site visits.
  • - Streamlined network operations with proactive monitoring and maintenance of systems.
  • - Increased customer satisfaction by providing timely on-site support for critical network issues.

IT Help Desk Supervisor

World Class Distribution Inc
01.2021 - 05.2022
  • - Supervised daily operations, SLA performance, and IT support staff.
  • - Managed hardware/software lifecycle, inventory (CMDB), and cross-departmental digital solutions.
  • - Recruited, trained and supported help desk technicians and representatives.
  • - Trained and supported end-users with software, hardware, and network standards and use processes.

IT System Support Technician

World Class Distribution Inc
01.2019 - 01.2021
  • - Delivered desktop, remote, and infrastructure support for 100+ users.
  • - Supported hardware deployment, IT onboarding, system maintenance, and software troubleshooting.
  • - Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • - Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

Bachelor of Science - Information Technology

Western Governors University
02.2024

Associate in Science (AS) - Information Technology

Southern New Hampshire University
06.2022

Skills

  • - Digital Operations Integration IM Run Support Change Management SAP ERP Apriso MES
  • - Data Center & Infrastructure CMDB ITIL SLA Management Network Support
  • - Cisco, Meraki, Juniper Wireless & Cabling Standards VPN MPLS LAN/WAN
  • - ServiceNow Active Directory SCCM Windows/macOS/Linux AV Systems Remote Support

Certification

  • - CompTIA A+, Network+, Security+, Project+
  • - AWS Cloud Practitioner
  • - Google IT Support

Awards

"On the Spot" Award - Airbus Americas, Recognized for delivering outstanding executive and digital operational support with minimal downtime and high customer satisfaction.

Timeline

IT Support Engineer - Executive & Digital Operations Support

HCLTech / Airbus Commercial
09.2023 - Current

IT Support Technician / AV & Systems Support

George Washington University
01.2023 - 09.2023

Network Field Engineer II

Avaso Technology Solutions
06.2022 - 01.2023

IT Help Desk Supervisor

World Class Distribution Inc
01.2021 - 05.2022

IT System Support Technician

World Class Distribution Inc
01.2019 - 01.2021

Associate in Science (AS) - Information Technology

Southern New Hampshire University

Bachelor of Science - Information Technology

Western Governors University

Similar Profiles

CREATE PROFILE