OZAN ASLAN
United Pacific Corp.
Los Angeles,California
11
years of professional experience
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Work History
Sales Associate Manager
3 Years 7 Months- Supervised and coordinated the daily activities of sales staff, ensuring excellent customer service and smooth store operations
- Managed inventory levels, conducted regular stock checks, and liaised with suppliers to ensure timely restocking of products
- Developed and implemented sales strategies to meet and exceed monthly sales targets, achieving an average of 20% sales growth
- Trained and mentored new employees, fostering a positive and productive work environment
- Handled customer complaints and resolved issues promptly to maintain high customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Technical Support Specialist
2 Years 3 Months- Provided technical support and troubleshooting assistance to customers for a range of Bosch products, including power tools, home appliances, and automotive equipment
- Diagnosed and resolved hardware and software issues, ensuring timely and effective solutions to minimize downtime for customers
- Assisted in the development and maintenance of a comprehensive knowledge base, including FAQs, troubleshooting guides, and instructional videos
- Conducted remote diagnostics and guided customers through complex technical procedures via phone, email, and live chat
- Collaborated with engineering and product development teams to report and track product defects, contributing to continuous improvement and product quality
- Delivered training sessions to new team members and provided ongoing support to enhance their technical skills and customer service capabilities
- Achieved a customer satisfaction rating of 95% by consistently delivering high-quality technical support and maintaining positive customer relationships.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Tusba Citiy Hall
1 Year 1 Month- Managed budgets and resources efficiently to provide high-quality services within allocated funds.
- Coordinated move-in/move-out processes smoothly, ensuring seamless transitions for both incoming and outgoing residents.
- Assisted in crisis management situations by providing support, resources, and appropriate referrals when necessary.
- Oversaw the recruitment process for new resident assistants, ensuring proper training and support for their roles.
Education
Bachelors Degree - History
High school or equivalent - Motor vehicle technology
High School Diploma
Skills
True
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Sales Associate Manager
United Pacific Corp.
04.2023 - CurrentRead More
Technical Support Specialist
Bosch
06.2015 - 09.2017Read More
Tusba Citiy Hall
Data Processing Department
02.2014 - 03.2015Read More
Kahraman Maras University
Bachelors Degree from History
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Mehmet Erdemoglu Mesleki Ve Teknik Anadolu Lisesi
High school or equivalent from Motor vehicle technology
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Fevzi Geyik Ilkogretim Okulu
High School Diploma
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