Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

OZAN ASLAN

Los Angeles

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

11
11
years of professional experience

Work History

Specialist

Spectrum
02.2025 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Part Sales Manager

AutoZone
08.2024 - 02.2025
  • Organized staff schedules efficiently to ensure adequate coverage during peak business hours.
  • Boosted sales, effectively upselling and cross-selling relevant products to customers.
  • Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
  • Spearheaded special projects to improve processes, resulting in increased efficiency within the department.
  • Provided input on hiring decisions, contributing to a cohesive and skilled team of sales associates.
  • Enhanced teamwork through clear communication and collaboration in daily tasks.
  • Stocked and managed stock of parts.

Sales Associate Manager

United Pacific Corp.
04.2023 - Current
  • Supervised and coordinated the daily activities of sales staff, ensuring excellent customer service and smooth store operations
  • Managed inventory levels, conducted regular stock checks, and liaised with suppliers to ensure timely restocking of products
  • Developed and implemented sales strategies to meet and exceed monthly sales targets, achieving an average of 20% sales growth
  • Trained and mentored new employees, fostering a positive and productive work environment
  • Handled customer complaints and resolved issues promptly to maintain high customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Technical Support Specialist

Bosch
06.2015 - 09.2017
  • Provided technical support and troubleshooting assistance to customers for a range of Bosch products, including power tools, home appliances, and automotive equipment
  • Diagnosed and resolved hardware and software issues, ensuring timely and effective solutions to minimize downtime for customers
  • Assisted in the development and maintenance of a comprehensive knowledge base, including FAQs, troubleshooting guides, and instructional videos
  • Conducted remote diagnostics and guided customers through complex technical procedures via phone, email, and live chat
  • Collaborated with engineering and product development teams to report and track product defects, contributing to continuous improvement and product quality
  • Delivered training sessions to new team members and provided ongoing support to enhance their technical skills and customer service capabilities
  • Achieved a customer satisfaction rating of 95% by consistently delivering high-quality technical support and maintaining positive customer relationships.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.

Tusba Citiy Hall

Data Processing Department
02.2014 - 03.2015
  • Managed budgets and resources efficiently to provide high-quality services within allocated funds.
  • Coordinated move-in/move-out processes smoothly, ensuring seamless transitions for both incoming and outgoing residents.
  • Assisted in crisis management situations by providing support, resources, and appropriate referrals when necessary.
  • Oversaw the recruitment process for new resident assistants, ensuring proper training and support for their roles.

Education

Bachelors Degree - History

Kahraman Maras University
08.2021

High school or equivalent - Motor vehicle technology

Mehmet Erdemoglu Mesleki Ve Teknik Anadolu Lisesi
07.2015

High School Diploma -

Fevzi Geyik Ilkogretim Okulu
09.2010

Skills

  • True
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills

Languages

English
Native or Bilingual
Turkish
Native or Bilingual

Timeline

Specialist

Spectrum
02.2025 - Current

Part Sales Manager

AutoZone
08.2024 - 02.2025

Sales Associate Manager

United Pacific Corp.
04.2023 - Current

Technical Support Specialist

Bosch
06.2015 - 09.2017

Tusba Citiy Hall

Data Processing Department
02.2014 - 03.2015

High school or equivalent - Motor vehicle technology

Mehmet Erdemoglu Mesleki Ve Teknik Anadolu Lisesi

High School Diploma -

Fevzi Geyik Ilkogretim Okulu

Bachelors Degree - History

Kahraman Maras University

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