Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ozan Isik

Austin

Summary

Dedicated restaurant management professional with over 13 years of experience in hospitality, specializing in fine dining service and team leadership. Proven track record of enhancing guest satisfaction through exceptional service and operational efficiency. Strong knowledge of wine and mixology, combined with a commitment to training and developing staff to achieve luxury service standards. Seeking to leverage expertise in a dynamic restaurant environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server/Restaurant Manager

The Grove Kitchen and Wine Bar
01.2024 - 02.2025
  • I oversee the daily operations of the restaurant, implementing departmental strategies and ensuring the highest level of guest satisfaction
  • I swiftly address any issues that arise, enhancing the overall guest experience
  • I train the host, bar, service support, and service teams to meet luxury service standards while providing them with the necessary resources to perform efficiently
  • I am responsible for the organization, sales, and education of wine, ensuring proper storage, presentation, and an exceptional guest experience
  • To maximize revenue, I work towards achieving budget goals while also managing administrative tasks such as invoice coding, payroll, and tip distribution
  • I supervise both front and back-of-house operations to ensure compliance with company policies and food safety regulations
  • Additionally, I conduct weekly wine training sessions for staff, enhancing their product knowledge and enabling them to provide a more informed and refined service

Assistant Restaurant Manager

Mykonos
06.2022 - 01.2024
  • As an Assistant Restaurant Manager, I support the daily operations of the restaurant, ensuring seamless service and guest satisfaction
  • I assist in implementing departmental strategies, addressing guest concerns promptly, and maintaining high service standards
  • I help train and guide the host, bar, service support, and service teams to deliver a luxury dining experience while ensuring they have the necessary tools and resources
  • I oversee wine organization, sales, and staff education, ensuring proper storage, presentation, and a premium guest experience
  • Additionally, I contribute to revenue maximization by monitoring sales, controlling costs, and assisting with budgeting
  • My responsibilities also include administrative tasks such as invoice processing and tip distribution
  • I supervise front and back-of-house operations, ensuring compliance with company policies, health regulations, and food safety standards
  • Through leadership and continuous staff development, I help create an efficient and high-performing team

Server

Proper Hotel Peacock
10.2019 - 01.2021
  • As a server, I provide excellent service by taking orders accurately, making menu recommendations, and ensuring guest satisfaction
  • I have strong knowledge of the menu and wines to assist guests in their selections
  • I work closely with the kitchen and bar teams to ensure timely and smooth service
  • Maintaining a clean and organized dining area, I follow food safety and hygiene regulations while enhancing the overall dining experience

Server

Epic Steakhouse
05.2015 - 10.2019
  • As a fine dining server in a luxury steakhouse, I provide an elevated guest experience through impeccable service, attention to detail, and expert menu knowledge
  • I guide guests in selecting premium cuts of steak and wine pairings, ensuring a refined and personalized dining experience
  • With precise timing and professionalism, I coordinate with the kitchen and bar teams to deliver seamless service
  • I uphold the highest standards of table setting, etiquette, and presentation while maintaining a sophisticated yet welcoming atmosphere

Lead Bartender&Mixologist

St Regis Hotel Spago restaurant
02.2012 - 01.2015
  • As a Lead Bartender and Mixologist, I catered to a discerning clientele, crafting bespoke cocktail experiences and managing all aspects of bar operations
  • My expertise in mixology, coupled with a commitment to exceptional service, resulted in recognition at prestigious cocktail competitions, including a first-place win at stolichnaya martini competition and a finalist placement at Diageo bartender competition
  • I excelled at anticipating guest needs and exceeding expectations, ensuring memorable experiences for every patron

Education

Photography

Ccsf
San Francisco
01-2019

Hospitality Management

Anadolu University
Turkey
01-2010

Skills

  • Restaurant Operations Management
  • Guest Relations & Customer Service
  • Staff Training & Development
  • Wine & Beverage Knowledge
  • Budgeting & Revenue Management
  • Mixed Drink Preparation & Bartending
  • Food Safety & Compliance
  • Inventory Management
  • Proficient in Microsoft Word, Excel, Toast, Lightroom, Photoshop

Certification

  • Certified Coffee Masterclass, Illy Coffee Training
  • Ketel One Vodka & Nolan Gin Expert Training by Head Ambassador (Netherlands)
  • Advanced Spirits Masterclass: Adco, Bacardi, Diageo, Stolichnaya, Glenfiddich, Macallan
  • Heineken Beer Excellence Program
  • WSET Level 2 in Wines Certified, currently pursuing Level 3

Timeline

Server/Restaurant Manager

The Grove Kitchen and Wine Bar
01.2024 - 02.2025

Assistant Restaurant Manager

Mykonos
06.2022 - 01.2024

Server

Proper Hotel Peacock
10.2019 - 01.2021

Server

Epic Steakhouse
05.2015 - 10.2019

Lead Bartender&Mixologist

St Regis Hotel Spago restaurant
02.2012 - 01.2015

Photography

Ccsf

Hospitality Management

Anadolu University

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Ozan Isik