Ozelle Hines Thomas
Oxon Hill,MD
Summary
Objectives To combined skill-set of customer service in Retail/Sales and past and current experiences in Health & Human Services, Food and Custodial Services and provide me the ability to excel in both public and private establishments which will make me an asset to any employer. Energetic Dining Services Server with over 10 years of experience excelling in customer-oriented roles. Communicates daily specials and recommends meals in alignment with preferences and dietary restrictions. Works with kitchen staff and managers in maintaining restaurant to promote clean, inviting and popular atmosphere.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Barista/Dining\Refreshment Services Associate
Aramark
08.2021 - Current
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Delivered quality services while maintaining friendly and welcoming environment.
- Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
- Teamed with kitchen group in surpassing guest expectations, achieving top retention and referral rates.
Experience Deli Service Clerk
Giant Foods
07.2021 - Current
- Weighing and portioning food items
- Slicing meats and cheeses
- Taking inventory of products
- Talking with customers about the types of produce on display
Cashier
Giant Foods
09.2018 - Current
- Handling all the cash transaction of an organization
- Receive payment by cash, checks, credit card etc
- Checking daily cash accounts
- Guiding and solving queries of customer.
Food Service Worker
Meals
02.2021 - 06.2021
- Prepare food according to planned menus, using approved school recipes and safe food handling procedures
- Complete daily records
- Determine the quantities of food to be prepared daily
- Check in food shipments by verifying orders and signing off on invoices
- Perform other duties as assigned.
Kitchen Manager
The Children’s Guild
08.2016 - 01.2021
- Prepare food according to planned menus, using approved school recipes and safe food handling procedures
- Complete daily records, deposits, and money journals
- Determine the quantities of food to be prepared daily
- Communicate with kitchen employees, District staff, students, and community to arrange for and serve nutritious meals at assigned District schools
- Supervise and instruct kitchen personnel in the safe and proper preparation of food
- Supervise and instruct kitchen personnel in safe, proper, and efficient use of all kitchen equipment
- Evaluate the performance of all kitchen employees
- Order all necessary supplies in compliance with order schedule
- Check in food shipments by verifying orders and signing off on invoices
- Check equipment to ensure it is in safe working condition, and notify the supervisor when repairs or replacements are needed
- Maintain kitchen employee time records and the monthly inventory of kitchen supplies
- Cater events scheduled in assigned building
- Assist with larger catering events outside of building
- Attend staff development and manager meetings as offered
- Instruct new kitchen employees in performing their assigned tasks
- Perform other duties as assigned.
Concierge, The Children’s Guild
01.2014 - 01.2021
- Set up, break down and cleaning of activity area for all events
- Maintain and secure all areas before, during and after event
- Meet, greet and provide excellent customer service.
Custodial Lead
The Children’s Guild Laurel MD
08.2017 - 02.2018
- Provides structure and oversight for entry-level employees
- Prioritizes work assignments within a given routine and assigns tasks
- Participates in performing custodial duties
- Monitors work for quality, accuracy, and completeness to ensure compliance with departmental sanitation standards
- Manages and controls equipment and chemicals assigned to a given routine
- Maintains and orders supplies
- Inspects assigned areas and equipment to ensure that the quality of care is consistent with departmental standards
- Reports staff concerns, areas of deficiency, and any need for building maintenance to the shift supervisor for appropriate action
- Trains new employees on cleaning procedures, equipment, products, departmental policies, and standards
- Reviewed and approved timesheets.
Cashier/Clerk
CVS Pharmacy Hyattsville MD
12.2015 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Therapeutic Behavioral Aide
The Children’s Guild
11.2013 - 06.2016
- Assigned to assists individual students with autism and emotional disorders in a classroom setting
- Behavior monitoring and modification
- Assist teachers in group activities
- Assist with ADL's and personal care
Cashier •Inventory Management, •Customer support, Teacher’s Assistant
The Children’s Guild
08.2014 - 06.2015
- Assist special education teacher in implementing daily lesson plans
- Assist in maintaining classroom milieu to ensure the students are available for learning
- Assist with participation in re-enforcement activities such as specials, clubs, etc
- Participation on committees as needed
- Attend parent teacher conferences
- Attend Guild related functions
- Professional development to achieve teaching certification requirement
Medical Assistant
Dr, George Bone
02.2013 - 03.2014
- Triage
- Cardio vascular profiles
- EKG, Glucose testing
- Paper and electronic filing of patient medical records
- Making and receiving calls from labs and pharmacies
- Writing and confirming prescriptions.
Administrative Assistant
Mayflower Choice Care Inc
07.2013 - 11.2013
- Making and receiving calls
- Paper and electronic filing of client and employee records
- Intake and process of client referrals
- Creating and sending pre-authorization request
- Payroll
- Transcribing
- Billing and Coding
- Interviews (RN, LPN, CNA, HHA, & CMA)
- Employee and Client relations
Merchandising Associate
Home Depot
12.2004 - 07.2013
- Ascertain customer service needs
- Govern all phases of warehouse operations
- Maintain inventory logs to manage stock levels and reduce shrink
- Responsible for distribution, shipping, receiving and inventory
- Communicate/distribute performance metrics and program information
- Develop participating dealers’ sales and lead generation process in coordination with Territory Managers
- Implement initiatives to improve all aspects of in-store lead generation
- Associate Program Knowledge (PK) trainer
- Develop and maintain good working relationships with staff management and other key personnel
- Received numerous customer service awards
- Top five in regional sales and top three district sales in flooring department
Customer Service/Inventory Control Analyst
Sears Company
12.2003 - 12.2004
- Provided customer service
- Responsible for inventory control in warehouse operations in back line and sales floor
- Created and maintained efficient system to track orders and stock levels
- Communicated with vendors, buyers and product representatives regarding new/existing merchandise
- Trained new staff on operation procedures, inventory, merchandising and handling hazardous materials
Senior Developmental Aide
Life Spire
04.1995 - 11.2003
- Assisted and cared for over 20 disabled adults at various functional levels
- Created and implemented various stimulating activities for consumers: vocational, recreational and social
- Enhanced residents Sensory Motor Skills of everyday living: food consumption, bodily and dental hygiene)
- Monitored and recorded consumers physical/mental goals and achievements
- Composed and delivered individual monthly assessment reports to Management
Residential Aide
Herbert G Birch Residents Home
04.1995 - 08.2002
- Assisted and cared for over 20 children with autism at various functional levels
- Created and implemented various stimulating activities for residents: vocational, recreational and social
- Enhanced residents Sensory Motor Skills of everyday living: bodily and dental hygiene, home care)
- Monitored and recorded residents physical/mental goals and achievements
- Composed and delivered individual monthly assessment reports to Management
- Transported residents to and from appointments and recreational activities
Education
Medical Assistant Certification Clinical -
Sanford Brown Institute
Landover, MarylandAssociates - Healthcare Administration/Medical Coding & Billing
UNIVERSITY OF PHOENIX
Certified Nurse’s Assistant - undefined
BRONX COMMUNITY COLLEGE
Skills
- Proficient in
- Microsoft Word and Excel
- Ability to multi-task and operate a multi-line phone system
- Excellent customer service and communication skills
- Great in interacting with colleagues, customers, and the general public
- EKG trained, CPR/AED Certifications
- Collect Trash
- Organizing Supplies
- Beverage Making and Delivery
- Order Accuracy
- Service Bar Restocking
- Billing and coding
- HIPAA Privacy Act Workshop Completed
Certification
Certified Medical Assistant
Phlebotomy Certified
Timeline
Barista/Dining\Refreshment Services Associate
Aramark
08.2021 - Current
Experience Deli Service Clerk
Giant Foods
07.2021 - Current
Food Service Worker
Meals
02.2021 - 06.2021
Cashier
Giant Foods
09.2018 - Current
Custodial Lead
The Children’s Guild Laurel MD
08.2017 - 02.2018
Kitchen Manager
The Children’s Guild
08.2016 - 01.2021
Cashier/Clerk
CVS Pharmacy Hyattsville MD
12.2015 - 08.2017
Cashier •Inventory Management, •Customer support, Teacher’s Assistant
The Children’s Guild
08.2014 - 06.2015
Concierge, The Children’s Guild
01.2014 - 01.2021
Therapeutic Behavioral Aide
The Children’s Guild
11.2013 - 06.2016
Administrative Assistant
Mayflower Choice Care Inc
07.2013 - 11.2013
Medical Assistant
Dr, George Bone
02.2013 - 03.2014
Merchandising Associate
Home Depot
12.2004 - 07.2013
Customer Service/Inventory Control Analyst
Sears Company
12.2003 - 12.2004
Senior Developmental Aide
Life Spire
04.1995 - 11.2003
Residential Aide
Herbert G Birch Residents Home
04.1995 - 08.2002
Medical Assistant Certification Clinical -
Sanford Brown Institute
Associates - Healthcare Administration/Medical Coding & Billing
UNIVERSITY OF PHOENIX
Certified Nurse’s Assistant - undefined
BRONX COMMUNITY COLLEGE
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