Summary
Work History
Education
Skills
Timeline
Generic

Ozelle Keil

Wheat Ridge,CO

Summary

Personable and dedicated Customer Service Representative with extensive experience working remotely. Motivated to maintain customer satisfaction and contribute to company success. Known for successfully handling escalated customer support issues.

Work History

Currency Strategist

Self- Oz Investments
Wheat Ridge, CO
2.2022 - Current
  • Develop strategies for buying and selling currencies and stocks based on technical analysis of price movements.
  • Provide technical analysis and software setup for longterm based clients remotely.
  • Monitor progress against goals and adjust plans as needed.
  • Study financial markets, news, trends and interest rate indicators.
  • Troubleshot devices to identify and solve issues with hardware or software performance.

Housing Assistant/Case Manager

The Delores Project
Denver , CO
1.2020 - 1.2022
  • Data entry intensive: Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided crisis intervention support for clients in emergency situations.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
  • Operated a multiple-line phone system integrated with security building operating systems.

Customer Care Representative

Wizetrade
Plano, TX
4.2000 - 8.2018
  • Assisted customers in setting up and navigating through software features remotely.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Gathered customer feedback to suggest improvements for the software and services.
  • Identified opportunities to upsell additional services when appropriate.
  • Processed orders accurately and efficiently according to established procedures.
  • Maintained a detailed record of all customer interactions: comments, complaints, number of calls handled, resolution rate.
  • I was recognized for my specialty in helping new clients over come despair when financial losses occurred.

Education

Bachelor of Arts - Elementary Education

Adams State College
Alamosa, CO
05-1996

Skills

  • Cross-Functional Team Collaboration
  • Strong Phone and Verbal Communication
  • Multi-Task Management
  • Complaint Resolution
  • Microsoft Outlook, CRM Software, Google Analytics
  • Problem Resolution
  • Shipping and Receiving Understanding
  • Technical Support

Timeline

Currency Strategist

Self- Oz Investments
2.2022 - Current

Housing Assistant/Case Manager

The Delores Project
1.2020 - 1.2022

Customer Care Representative

Wizetrade
4.2000 - 8.2018

Bachelor of Arts - Elementary Education

Adams State College

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Ozelle Keil