Summary
Overview
Work History
Education
Skills
Timeline
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Ozie Turnage

Jackson,MS

Summary

Dynamic professional with extensive experience at Amazon and a proven track record in customer satisfaction and complaint resolution. Skilled in critical thinking and process optimization, I excel in high-pressure environments, enhancing operational efficiency and fostering positive client relations. Committed to delivering exceptional service and driving repeat business through effective communication and teamwork.

Overview

24
24
years of professional experience

Work History

Manual Induct

Amazon
08.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Ensured productivity under challenging circumstances.
  • Demonstrate proficiency in both individual and group settings.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained courteousness, approachability, and proactive support in various situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Checkout Operator

Merit Health
09.2011 - 06.2018
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Answered incoming calls to offer information and direct individuals to correct personnel.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Approached every question or concern with calm and level-headed approach.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.

Call Center Representative

Entergy
06.2018 - 04.2022
  • Handled substantial call volumes, delivering superior customer service.
  • Addressed complex questions to enhance customer satisfaction.
  • Enhanced operational efficiency through proficient use of multiple software platforms.
  • Efficiently handled and addressed client concerns to elevate experience.
  • Boosted first-contact resolutions by employing strategic problem-solving methods.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Customer Returns Processor

Walmart
01.2015 - 06.2018
  • Unloaded, inspected, and stored damaged and returned products.
  • Partnered with team members to hasten processing of returns.
  • Enhanced company safety standards resulting in a safer work environment.
  • Streamlined distribution of returned items across departments or liquidation channels.
  • Identified trends in returned products for potential quality control improvements.
  • Provided excellent communication skills when interacting with customers regarding their returns inquiries or issues.
  • Resolved customer issues promptly, fostering positive relationships and repeat business.
  • Conducted thorough investigations to efficiently resolve client issues.
  • Cultivated positive interactions through comprehensive understanding of services offered.

Assistant Manager

Freds
02.2001 - 03.2011
  • Directed operations to attain desired results in primary sectors.
  • Refined processes to boost quality in service delivery.
  • Promoted teamwork, contributing to a supportive organizational culture.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Pharmacy Technician -

Holmes Community College
Goodman, MS
05.2015

Diploma - High School Diploma

Murrah High School
Jackson, MS
05.1993

Skills

  • Critical thinking
  • Call center experience
  • Computer proficiency
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Product knowledge
  • De-escalation techniques
  • Clerical support
  • Key holder experience
  • Call triaging
  • Process optimization

Timeline

Manual Induct

Amazon
08.2022 - Current

Call Center Representative

Entergy
06.2018 - 04.2022

Customer Returns Processor

Walmart
01.2015 - 06.2018

Checkout Operator

Merit Health
09.2011 - 06.2018

Assistant Manager

Freds
02.2001 - 03.2011

Pharmacy Technician -

Holmes Community College

Diploma - High School Diploma

Murrah High School

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Ozie Turnage