Oziel Corral
Veguita
Summary
Dynamic and results-oriented professional with extensive experience in maintenance and customer service roles, notably at Holiday Inn Express Hotel. Demonstrated expertise in customer service and data management, achieving high client satisfaction rates. Proven track record of enhancing productivity and organizational efficiency. Skilled in PPE use and time management, adept at exceeding employer expectations.
Overview
11
11
years of professional experience
Work History
Maintenence
Holiday Inn Express Hotel
11.2024 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Alorica
01.2015 - 12.2016
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Sitel
01.2014 - 12.2016
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
No Degree - Welding
University of Mining And Technology
Socorro, NM12-2024
High School Diploma -
Belen, NM High School
Belen, NM05-2013
Skills
- PPE use
- Customer service
- Data management
- Time management
- Task prioritization
- Self-Directed
- Dependable and responsible
- Organization
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Maintenence
Holiday Inn Express Hotel
11.2024 - Current
Customer Service Representative
Alorica
01.2015 - 12.2016
Customer Service Representative
Sitel
01.2014 - 12.2016
No Degree - Welding
University of Mining And Technology
High School Diploma -
Belen, NM High School
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