Oziel Fernandez
Palmetto,FL
Summary
Proven to enhance customer satisfaction and efficiency at Target, I bring a strong blend of problem-solving and active listening skills. My background includes streamlining checkout processes and fostering team collaboration, resulting in increased repeat business. Skilled in POS system operation and renowned for reliability, I excel in fast-paced environments. Driven Legal Assistant with 3 years of experience in law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in criminal law. Goal-oriented experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies. Welcoming clerical professional with 3 years of experience in law office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, faxing and organizing . Accurate when entering information in Microsoft and keeping organized filing systems.
Overview
5
5
years of professional experience
Work History
Store Front Staff Member
Target
08.2023 - Current
- Operated cash registers, accepting payment and making change.
- Maintained cleanliness of store by sweeping, dusting and removing trash.
- Assisted with inventory control, monitoring stock levels, and placing orders as needed for optimal product availability.
- Trained new employees on company policies, procedures and best practices for consistent performance across the team.
- Managed store opening/closing procedures efficiently to minimize downtime and maintain security standards.
- Collaborated with team members to ensure smooth daily functioning of the store and timely completion of tasks.
- Increased repeat business through friendly interactions, attentive service, and remembering customer preferences.
- Maintained visual appeal of storefront by regularly cleaning windows, arranging merchandise, and updating signage.
- Resolved customer complaints professionally, ensuring prompt resolution and ongoing customer loyalty.
- Helped set up displays and arranged merchandise to promote sales.
- Streamlined checkout process with efficient cash handling and accurate inventory management.
- Maximized sales opportunities by staying informed about current promotions, upcoming events, and new products.
- Supported store operations by participating in regular staff meetings, sharing feedback, and implementing improvements.
- Ensured timely restocking of shelves for easy access to products during peak shopping hours.
- Greeted guests and answered questions about merchandise.
- Upheld safety guidelines throughout the store front area reducing potential hazards affecting staff and customers alike.
- Demonstrated adaptability by cross-training in various departments within the store to better support team goals.
- Provided assistance in processing returns/exchanges resulting in seamless transactions for customers.
- Bring in carts sufficiently,make sure carts are clean and ready for guest too use.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Lift 55lbs or more to move merchandise or help guest to their car.
Paralegal Assistant and Receptionist
Skylingual LLC
07.2021 - 05.2023
- (941) 402-0684
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Assisted lawyers with materials preparation for internal and external training events.
- Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail.
- Conferred with clients and other involved parties to gather and track case information.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Tutor Volunteer
Boys and Girls Club
09.2019 - 02.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Guided students in math,science,Language arrsarts by reviewing students' textbooks and materials.
- Developed strong relationships with students, fostering a positive learning environment and open communication.
- Enhanced student comprehension by employing innovative teaching methods and tools.
- Collaborated with fellow volunteers to develop effective tutoring strategies for diverse learning needs.
Sales Associate
Calvin Klein
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Palmetto High School
Palmetto, FL05.2020
Criminal Justice
State College of Florida, Manatee-Sarasota
Bradenton, FL2025
Skills
- Reliability and punctuality
- Cleanliness and hygiene
- Phone Etiquette
- Cash handling proficiency
- Customer Service
- Store maintenance
- Team Collaboration
- POS System Operation
- Problem-Solving
- Friendly and Helpful
- Time Management
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Multitasking
- Organizational Skills
- Creative Thinking
- Active Listening
Timeline
Store Front Staff Member
Target
08.2023 - Current
Paralegal Assistant and Receptionist
Skylingual LLC
07.2021 - 05.2023
Sales Associate
Calvin Klein
10.2019 - 01.2020
Tutor Volunteer
Boys and Girls Club
09.2019 - 02.2020
High School Diploma -
Palmetto High School
Criminal Justice
State College of Florida, Manatee-Sarasota
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