Ozigibodi Quarles

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

• Answered customer questions about product availability and shipment times.
• Maintained clean and organized work environment to maintain customer safety.
• Collaborated with team members to improve overall customer experience and boost company reputation.
• Developed strong relationships with customers, establishing trust and loyalty through attentive service.
• Managed customer complaints effectively, offering solutions that exceeded expectations.
• Collaborated with other departments to guarantee customer satisfaction.
• Assisted customers with product selection, providing detailed information on features and benefits.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.

Ensured optimal user experience by adhering to specified service levels when assisting with software inquiries.

Resolved system issues by employing detailed troubleshooting strategies remotely.

Assessed common challenges, delivering valuable feedback for development enhancement.

Focused on resolving issues on the first call navigating through the appropriate computer systems to identify the current status of the issue and provide appropriate response to the caller.

Warmly greeted every customer with a consistent branded call opening.