OZNUR ERDEM
Teaneck,NJ
Summary
Skilled Manager-Barista with a proven track record at Cafe Vista, enhancing customer satisfaction and mastering coffee artistry. Excelled in social media management and employee training, showcasing strong communication and espresso calibration skills. Achieved significant improvements in service quality and drink innovation, demonstrating a commitment to excellence and a passion for the coffee industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager-Barista
Cafe Vista
Hoboken, New Jersey
01.2024 - Current
- Responsible for employee training, organization, and system management
- Created seasonal drink recipes and managed social media presence
- Focused on customer satisfaction by ensuring quality service and addressing concerns
- Managed printing of seasonal signs
- Handled drink and food orders
Server
Fogo de Chao
Orlando, Florida
07.2022 - 01.2024
- Took food orders and ensured customer satisfaction in a busy fine dining environment
- Provided detailed information about menu items, including different cuts of meat and wines
- Processed payments and credit transactions, ran food, and cleaned tables
Server-Bartender
Cafe34 Restaurant
Orlando, Florida
01.2021 - 01.2022
- Took food orders, ensured customer satisfaction, and provided menu information
- Made alcoholic and non-alcoholic drinks, handled cash and credit transactions
- Worked with POS systems, ran food, and cleaned tables
Barista
Cafe Vista
Hoboken, New Jersey
01.2020 - 01.2021
- Took food and drink orders, made cold brew, espresso drinks, and latte art
- Provided on-the-job training to new baristas and supported manager with cafe operations
- Managed the café’s social media accounts and worked at the register
Barista
Jefferson Coffee
Hoboken, New Jersey
01.2019 - 01.2020
- Made cold brew, espresso drinks, and latte art
- Worked as a server and assisted with register duties
- Trained new baristas and worked across multiple locations
Barista
Corner Cafe
Cliffside Park, New Jersey
01.2018 - 01.2019
- Made espresso drinks, latte art, and food
- Worked as a server and sales associate for clothing items
- Operated the register
Education
Montclair State University
Montclair, NJ01.2025
Valencia Community College
Orlando, FL01.2023
Bergen Community College
Paramus, NJ01.2021
Skills
- Nutritional knowledge
- Canva (design)
- Memorization and Time Management
- Strong communication and customer service
- Bartending (alcoholic and non-alcoholic drinks)
- Espresso calibration
- Milk steaming
- Latte art
- Cold Brew and Specialty Drinks Preparation
- Coffee machine cleaning and maintenance
- Hookah preparation
- Social Media Management
Certification
- Florida Food Handler Certificate
- ServeSafe Certificate
- Barista One Certificate
Languages
- Turkish, Fluent
- English, Fluent
Languages
English
Professional
Turkish
Professional
Timeline
Manager-Barista
Cafe Vista
01.2024 - Current
Server
Fogo de Chao
07.2022 - 01.2024
Server-Bartender
Cafe34 Restaurant
01.2021 - 01.2022
Barista
Cafe Vista
01.2020 - 01.2021
Barista
Jefferson Coffee
01.2019 - 01.2020
Barista
Corner Cafe
01.2018 - 01.2019
Montclair State University
Valencia Community College
Bergen Community College