Ozone Paul Khampong
Santa Ana,CA
Summary
Dedicated Customer Service Technician lends expert insight into problematic installations and requests for service. Conducts custom assessments and troubleshooting to resolve performance issues and restore service levels. QA-focused approach to maintaining customer satisfaction with expedited assessment, order fulfillment and processing. Resourceful experience handling and deploying equipment and services.
Overview
17
17
years of professional experience
2003
2003
years of post-secondary education
Work History
Costumer service technician
Xcell repair phone service
Huntington Beach, California
12.2020 - Current
Pick a phone for company that i work at .Ask the customer what's wrong with your phone. And given the technician advice. See if you do want to come in and repair their smartphone.
- Repaired mobile devices including screen replacements and battery installations.
- Assisted customers with device issues and provided troubleshooting support.
- Documented repair processes and customer interactions for quality assurance.
Warehouse Worker
UPS Freight
Fullerton, CA
12.2008 - 09.2012
- Consistently lifted materials weighing as much as [Number] pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Helped train new employees in safe practices and warehouse procedures.
Education
Huntington Beach Adult School
Huntington Beach, CASkills
- Device repair
- Troubleshooting techniques
- Mobile device servicing
- Customer service
Timeline
Costumer service technician
Xcell repair phone service
12.2020 - Current
Warehouse Worker
UPS Freight
12.2008 - 09.2012
Huntington Beach Adult School