Summary
Overview
Work History
Timeline
Education
Skills
Generic

Ozone Paul Khampong

Santa Ana,CA

Summary

Dedicated Customer Service Technician lends expert insight into problematic installations and requests for service. Conducts custom assessments and troubleshooting to resolve performance issues and restore service levels. QA-focused approach to maintaining customer satisfaction with expedited assessment, order fulfillment and processing. Resourceful experience handling and deploying equipment and services.

Overview

20
20
years of professional experience
2003
2003
years of post-secondary education

Work History

Costumer service technician

Xcell repair phone service
Huntington Beach, California
12.2020 - 04.2024

Pick a phone for company that i work at .Ask the customer what's wrong with your phone. And given the technician advice. See if you do want to come in and repair their smartphone.

  • Repaired mobile devices including screen replacements and battery installations.
  • Assisted customers with device issues and provided troubleshooting support.
  • Documented repair processes and customer interactions for quality assurance.

HVAC Installer

Contemporary AC & Heater inc.
Yorba Linda , CA
07.2018 - 09.2019
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Increased longevity of HVAC systems by performing preventive maintenance.

Warehouse Worker

UPS Freight
Fullerton, CA
12.2008 - 09.2012
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Helped train new employees in safe practices and warehouse procedures.

Costumer service

Frys electronic
Fountain valley, CA
12.2003 - 12.2006
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Reviewed customer feedback to determine strategies for improving customer service.
  • Processed payments, entering sales in register for prompt customer service.
  • Confirmed excellent customer service by quickly resolving customer concerns.

Timeline

Costumer service technician

Xcell repair phone service
12.2020 - 04.2024

HVAC Installer

Contemporary AC & Heater inc.
07.2018 - 09.2019

Warehouse Worker

UPS Freight
12.2008 - 09.2012

Costumer service

Frys electronic
12.2003 - 12.2006

Huntington Beach Adult School

Education

Huntington Beach Adult School
Huntington Beach, CA

Skills

  • Device repair
  • Troubleshooting techniques
  • Mobile device servicing
  • Customer service
Ozone Paul Khampong