Ozstin Whitney
Mesa,AZ
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Skilled in schedule-making and completion of interviews. Highly-effective problem solver, and a determined Leader.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
Smashburger
01.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate them toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set the overall vision and provided team leadership.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Evaluated employee performance and coached and trained to improve weak areas.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set a positive example for the shift team.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with Corporate to create employee schedules
- Completed and partook in new applicant interviews
Fast Food Crew Trainer
McDonald's Fast Food Restaurant
01.2021 - 12.2021
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Developed job-specific competencies and performance standards.
- Utilized a variety of instructional design methodologies to create effective learning experiences.
- Established and maintained quality control standards.
- Demonstrated High-Standard customer service
- Developed ability to find solutions to customer complaints
Education
Bachelor of Science - Forestry
Northern Arizona University
Flagstaff, AZ05.2027
High School Diploma -
Red Mountain High School
Mesa, AZ05.2023
Skills
- Mentoring
- Communications Management
- Energetic and Enthusiastic
- Verbal and Written Communication
- Collaborative Environments
- Handling Customer Complaints
- Revenue Growth
- Rule Enforcement
- Interpersonal Skills
- Self-Motivated
- Responsible
- Shift Work
- Money Transfers
- Customer Experience Management
- Labor and Food Cost Control
- Guest Satisfaction
- Cash Drawer Balancing
- Credit Card Transaction Processing
- Company Safety Policies
- Directing Team Members
- Coaching and Mentoring
- Cash Handling
- Team player
- Hard-working
- Determined
- Goal Orientation
- Active Listening Skills
- Complex Problem-Solving
- Practice Leadership
- Disciplined
Accomplishments
- Freshman Honors Student of the Year
- 4.0+ Honors High School Graduate
- Senior English Student of the Year
- Arizona High School's All academic Athlete 2nd team
- 2nd team All region football player of the year
- High achieving school overall student of the year
- 3rd place in the 2022 Arizona's Engineer a Solution Challenge
- High School STEM Education Graduate
- Have over 150 hours of voluntary Community service
- Traveled to Mexico to help underprivileged Children
Additional Information
I'm a hardworking, determined, and proven Leader on both the football field and as a manager of a restaurant, and would provide you with the necessary skills to work anywhere and thrive. Over 12 years of football have taught me how to lead, manage a bad situation, and never give up on anything until it is finished. I rose up in every job I've had exceptionally quickly as I was training to become a Manager of a Smashburger before I turned 18 and became one the moment I did. I became a trainer at both Mcdonald's and Smashburger before my 3rd month of working and was a manager at Smashburger by month 8. I will be a great addition to any workplace and will provide the company with everything I have to offer.
Hobbies
- Hiking
- Fishing
- Investment/Retirement research
- Camping
- kayaking
- snorkeling
- Exploring the outdoors
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