Ozvaldo Rodriguez
Del Rio,TX
Summary
As our business continues to evolve, our associates must be able to adapt and take in the new processes that are implemented. Us as leaders need to be able to lead the change and support all individuals willing to learn. “The only consistent thing with Wal-Mart is change”.
I've lived by this quote my entire career with Wal-Mart, and continue to developed/challenge myself to become a better leader. I study the daily process we work on to perfect item availability for our customers.
Associate's are our backbone, without them it would be impossible to run our store successfully. It is important to be available for them, and to be a approachable leader.
By spending time with the associates and communicating information needed to effectively perform daily routines we empower the associates to make decisions on their own.
We always want to speak about financial well being, how to impact our associate's engagement, and how could we boost customers satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Asset Protection Operation Coach
Wal-Mart Supercenter
Eagle Pass, TX
09.2022 - Current
- Supported APOL by assisting with store STAR Reviews throughout the Market, also helped with 2 high shrink reviews in another market
- Brought down my stores accident cost for 2023 year from $278,000 to $184,000
- Currently part of a Hi-Potential APOC group lead by Christy Regional Director
- Established appropriate disciplinary actions when necessary according to established policies.
- I've submitted our monthly P&L Explanations to our Market Coordinator, and partner up with my peers to see what we can improve on
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Ensured compliance with applicable laws and regulations related to operations.
Asset Protection Operation Coach
Wal-Mart Supercenter
Del Rio, TX
12.2021 - 09.2022
- Maintained safety and security of premises, visitors and employees.
- Controlled reduction of loss inventory by protecting company assets.
- Maintained store compliance with physical security schematics to protect assets.
- Maintained a three year average shrink of $533,000.00
- Have promoted associates by mentoring, teaching and training, and challenging them
- I've been providing the market with a weekly collectable concerning out metrics over scanned out stolen
- During inventories I have closely assisted the APOL by over seeing different stores during their Inventory prep
- Closely monitoring our accident cost and in constant contact with claims adjusters to get as much credit back as possible total credits back currently $30,500
Loss Prevention Manager
Walmart
Del Rio, TX
11.2017 - 11.2021
- Created and implemented safety plans in collaboration with store manager.
- Helped Frontend Coach in cash office with auditing recycler.
- Lead the Market on total internals FY19.
- Was able to help the MAPM with delegating information to our market.
- With the support of store manager we were able to reduce shrink from target plan FY19.
Support Manager
Walmart
Del Rio, TX
10.2016 - 11.2017
- Maximized coverage during key hours by preparing effective schedules.
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
- Cross trained employees on high traffic areas such as Sporting Goods and Hardware.
Loss Prevention Associate
Walmart
Del Rio, TX
03.2015 - 10.2016
- Had prevented $19,000.00 dollars by stopping merchandise walking out of the store with the the time I had worked as AP.
- Averaged approximately 15 plus apprehensions a month.
- Helped APM with weekly and monthly tasked such as Impact, reviewed secure.
- Helped store on audits of high shrink departments.
Carpenter's Helper
CBI
Corpus Christi, TX
10.2014 - 03.2015
- Planned and executed projects throughout the yard while assisting the foreman.
- Assisted Foreman with installing pieces such as walls and by bracing forms, applying adhesives and handing over needed tools.
- Supported project planning by collecting and documenting measurements, marking installation points and cutting materials to desired sizes.
Loss Prevention Associate
Walmart
Del Rio, TX
05.2013 - 10.2014
- Noted and followed up on any unusual behavior.
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
- Prevented merchandise from walking out of the store without being paid, by properly following Policies refereed by AP-09.
Toys and Photolab Department Manager
Wal-Mart Stores Inc.
Del Rio, TX
05.2012 - 05.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Partnered with Assistant Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Kept track of inventory levels and communicated with Loss Prevention on high theft items that were in my departments.
Overnight Frozen and Dairy Stocker
Wal-Mart Stores Inc.
Del Rio, TX
03.2011 - 05.2012
- Cross-sold private brand items by using persuasion skills, increasing retail revenues. When customers couldn't find the brand named food items they were looking for.
- Replenished inventory with focus on addressing customer demand.
- Updated signage to reflect current prices and help promote target merchandise.
Skills
- Servant leader
- Quick learner
- Able to communicate well with others, communication is key
- Bilingual
- Trustworthy
- Microsoft word and excel ready
- Safety is a must, we cant deviate from it
- Wicklander certified
- Theft and shortages investigations
- Customer service-focused
- Associate development
- Associate engagement
Certification
Wicklander Certified
Timeline
Asset Protection Operation Coach
Wal-Mart Supercenter
09.2022 - Current
Asset Protection Operation Coach
Wal-Mart Supercenter
12.2021 - 09.2022
Loss Prevention Manager
Walmart
11.2017 - 11.2021
Support Manager
Walmart
10.2016 - 11.2017
Loss Prevention Associate
Walmart
03.2015 - 10.2016
Carpenter's Helper
CBI
10.2014 - 03.2015
Loss Prevention Associate
Walmart
05.2013 - 10.2014
Toys and Photolab Department Manager
Wal-Mart Stores Inc.
05.2012 - 05.2013
Overnight Frozen and Dairy Stocker
Wal-Mart Stores Inc.
03.2011 - 05.2012
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