Ozzie Bock
Sr Software Developer
Bentonville,AR
Summary
Accomplished Senior Software Developer with 12 years' experience leading projects by acting as architect, developer and programmer analyst. Proficient in supporting project deliverables and maintaining releases. Strong leader in guiding support teams and solving complex issues. Steadfast in planning and implementing effective development strategies based on industry best practices.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Business Owner
AltiView Technology Group LLC
Bentonville, AR
10.2017 - Current
- Worked with various businesses across the US, designing, and building software solutions.
- Managed a development team of 5 developers to build innovative applications based on our customers requirements.
- Worked with the worlds largest seafood producer to streamline their order management process, and ultimately saved them $200k+ per year by writing software to automate manual data entry.
- Worked with Wal-Mart and the largest courgette manufacturer (Pratt Industries) to build a 'Moving Calculator'. The calculator is used by customers to estimate the number of boxes and moving supplies needed for their move. The calculator branched out to also encompas a 'Shipping Calculator' that helped determine the best box along with estimated packaging material.
- Worked with Crystal Bridges Museum to build their mobile Guided Tour application. This app is multilingual, and supports all mobile devices. We also helped address issues with Accessibility in their other applications, ultimately creating a Style Guide that is still being used.
Senior Applications Developer
Support.com
07.2015 - 04.2019
- Worked with various areas of the business to craft creative solutions to many problems that plagued the Support.com Call Center. Designed and ultimately built software solutions that addressed these problems.
- Utilized the following Tech Stack:
- C# (.NET 4, .NET Core)
- MS SQL Server
- PostgresQL
- React
- Vue
- Angular
Software Developer
Support.com
08.2014 - 07.2015
- Acted as Subject Matter Expert for the Support.com Call Center
- Worked with Call Center Managers and our in-house development team to design, train, and implement solutions to assist our agents and increase efficiencies.
- Implemented a SCRUM based methodology to better manage our deployments.
- Identified key factors for agent attrition, and worked with HR Directors to introduce changes to mitigate.
- Developed methods for HR to ensure employee compliance to policies and procedures, mostly focusing on ensuring employees were working from their address of record.
Technical Analyst
Support.com
09.2013 - 08.2014
- First level support for all helpdesk support issues for internal agents via telephone or remote.
- Troubleshoot issues with all Contact Center systems which includes internal ticket system (FAST) and propriety CRM system.
- Create new hire accounts on multiple systems.
- Assist users with connecting to our partner networks and security systems.
- Troubleshoot Cisco VPN; NAC agent and Partner application install issues.
Technical Lead
Support.com
07.2011 - 09.2013
- Supported Solutions Engineers who required technical assistance while performing their role.
- Worked with training team to identify areas that required more in-depth training.
- Lead training classes in Advanced Malware Removal.
Solutions Engineer
Support.com
03.2010 - 07.2011
- Worked with customers to resolve any problems they were facing on their computers.
- Specialized in explaining highly technical problems to every day customers.
- Handled all types of issues form setting up a new printer to removing advanced rootkit viruses.
Education
Associate of Science - Information Systems - Programming
NorthWest Arkansas Community College
Bentonville, AR 06.2006 - 06.2008
Skills
Typescript
Timeline
Business Owner
AltiView Technology Group LLC
10.2017 - Current
Senior Applications Developer
Support.com
07.2015 - 04.2019
Software Developer
Support.com
08.2014 - 07.2015
Technical Analyst
Support.com
09.2013 - 08.2014
Technical Lead
Support.com
07.2011 - 09.2013
Solutions Engineer
Support.com
03.2010 - 07.2011
Associate of Science - Information Systems - Programming
NorthWest Arkansas Community College
06.2006 - 06.2008
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