Ozzie Capdevila
Office Manager
Hialeah,FL
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Office Manager
SERVPRO
04.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Administrative Assistant
Ozone One Refrigeration
01.2022 - 11.2023
- Maintained detailed and current records on customers, orders, and assignments
- Assisted with scheduling and marketing
- Drafted invoices for customers and enhanced technological integration
- Provided me with pertinent knowledge and experience working with a multitude of valuable clients that expect the best service the industry can offer
- Contacting subcontractors and vendors for procurement of parts as well as services
Private Tutor
Self-employed
08.2017 - 12.2021
- Offered tutoring in the following subjects: English, algebra, biology, chemistry, statistics, anatomy and physiology, microbiology, and psychology
- Used positive reinforcement, repetition, and review to help students master challenging material
- Supported students with helpful study habits and exam strategies
- Collaborated with students to complete homework assignments and identify lagging skills
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities
Education
Nursing - undefined
Miami Dade College
Miami, FL12.2021
High School Diploma -
Miami Springs Senior High School
Miami, FL06.2017
Skills
Performance monitoring
Problem-solving
Process improvement
Organizational management
Data analysis
KPI tracking
Planning and implementation
Workflow optimization
Customer relationship management (CRM)
Client relationships
Document control
Cost reduction
P&L management
Accomplishments
- Optimized operational and CRM workflows by eliminating redundant processes and documentation, increasing efficiency and reducing task completion time.
- Led planning and coordination for the company’s largest and most profitable project in 20 years, a $1.6M multi-phase engagement.
- Managed cross-functional teams to meet operational KPIs, service levels, and delivery timelines.
- Collaborated with leadership to align operational strategy with business objectives, supporting revenue growth and cost control.
Timeline
Office Manager
SERVPRO
04.2024 - Current
Administrative Assistant
Ozone One Refrigeration
01.2022 - 11.2023
Private Tutor
Self-employed
08.2017 - 12.2021
Nursing - undefined
Miami Dade College
High School Diploma -
Miami Springs Senior High School