Ozzy Aufang
Wahiawā,HI
Summary
Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Active Duty Soldier
US Army
10.2018 - Current
- Contributed to successful training exercises through effective coordination and task delegation among team members.
- Mentored subordinates in career progression strategies, enhancing their professional growth opportunities within the organization
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected property, assets, and personnel.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Led groups in high-pressure scenarios with successful outcomes.
- Conducted regular evaluations of subordinates performance, identifying areas for improvement and offering constructive feedback to help them reach their potential.
- Provided crucial support during humanitarian missions through swift response and efficient resource distribution efforts.
Sales Supervisor
Vitamin Shoppe
11.2017 - 10.2018
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
Sales Associate
IKEA
11.2016 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Lighting Technician
Gatsby Entertainment
10.2015 - 10.2016
- Performed proper maintenance of lighting equipment, ensuring safety, and quality operations.
- Programmed consoles and loaded automated color change systems prior to events.
- Worked with other lighting technicians in set-up and operation of lighting equipment in television and film platforms.
- Analyzed and interpreted lighting designer's plans as well as detailed notes from stage management.
- Enforced adherence to health and safety regulations.
- Contributed to the success of various productions by working closely with other departments, fostering a collaborative environment focused on creating memorable experiences for audiences.
Barista
Peet's Coffee
08.2013 - 09.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
Fremont High School
Sunnyvale, CASkills
- Quick Decision Making
- Teamwork and Loyalty
- Strategic Thinking
- Critical Thinking
- Positive Attitude
- Group Leadership
- Records Review
- Management Support
- Goals and performance
- Staff Management
- Staff Training
- Delegation skills
Timeline
Active Duty Soldier
US Army
10.2018 - Current
Sales Supervisor
Vitamin Shoppe
11.2017 - 10.2018
Sales Associate
IKEA
11.2016 - 11.2017
Lighting Technician
Gatsby Entertainment
10.2015 - 10.2016
Barista
Peet's Coffee
08.2013 - 09.2015
High School Diploma -
Fremont High School
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