P. AAKASH
Hyderabad
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer support industry. Solid team player with outgoing, positive approach and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Support Executive
Randstad - Amazon
10.2024 - 01.2025
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Associate
Q connect
01.2022 - 07.2022
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Electrical Business Caretaker
Sri Rama Electricals
01.2021 - 01.2022
- Taking care of my father’s electrical business
- Good Knowledge on Marketing and Selling
- Have Computer knowledge
- Basic knowledge on digital marketing
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Established and enforced safety protocols and guidelines for staff.
- Monitored staff performance and provided feedback to drive productivity.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Education
Intermediate -
New Chaitanya Junior College
SSC - undefined
Geethanjali Vidyala High School
Saidabad, R.R. DistrictBachelor of Commerce - Business Accountancy
Osmania University
Hyderabad04-2017
Skills
- Good Knowledge on Marketing and Selling
- Computer knowledge
- Basic knowledge on digital marketing
- Hardworking
- Telemarketing
- Sales expertise
- Call center experience
- Customer education
- Good Communication Skills
- Able to work in any kind of Environment
- Quality control
- Complaint handling
- Team building and training
- Sales improvement
- Refunds processing
Personal Information
- Date of Birth: 08/08/91
- Gender: Male
- Nationality: Indian
Hobbies and Interests
- Organised Competitions
- Cultural Programs & Exhibitions
- Conducting Seminars and Group Discussions
- Playing Cricket & Badminton
- Listening to Music
Disclaimer
I hereby confirm that all the details furnished above are true to the best of my knowledge. I given an opportunity I shall strive hard to prove my competence and capability and keep up to the expectation.
Timeline
Customer Support Executive
Randstad - Amazon
10.2024 - 01.2025
Associate
Q connect
01.2022 - 07.2022
Electrical Business Caretaker
Sri Rama Electricals
01.2021 - 01.2022
SSC - undefined
Geethanjali Vidyala High School
Intermediate -
New Chaitanya Junior College
Bachelor of Commerce - Business Accountancy
Osmania University
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