Paul Comrie
Atlanta,GA
Summary
Innovative and compassionate leader with a passion for continuous process improvements. Excellent customer facing experience with proven track record as a trusted advisor. Inspirational leader producing high performing teams and individual development and advancement. Grounded in producing results while balancing costs, schedule, and quality. Experienced managing large teams and complex programs for on-time deliver with high customer satisfaction.
Overview
44
44
years of professional experience
Work History
Stream Manager
Nokia USA Inc
01.2021 - Current
- Lead the integration of the CTAs into the LDO Organization forming a joint team with the majority of the Deploy and TSS Technical Managers (TMs)
- Continue to provide customer support for Verizon but in an internal advisory role.
- Provided leadership, coaching, and development for 40+ technical resources.
- Developed a Continuity Plan to up/right skill Verizon CTAs for positions in other Nokia Organizations. This was initiated by Verizon’s decision to eliminate Nokia as one of their RAN vendors.
- Lead Several Quality Improvement Teams including Headcount Management (process and tools to improved right resources at the right time), Digitalization (partnered with NPO in evaluating and improving deployment tools), and IDEAs Innovation Campaign (Amrs Market Delivery innovation culture initiative)
Customer Technical Lead
Nokia USA Inc
01.2015 - 01.2021
- Continued as the primary technical contact for Verizon wireless.
- Worked with Ericsson and Verizon HQ in developing and launching the 1st Gen vendor scorecard
- Lead all technical issues as primary point of contact for Nokia.
- Provided coordinated market support during the network upgrade from ALU’s BCEM to Nokia’s AirScale RAN.
- Worked with Verizon, Customer Team, CDM, and Nokia Quality in evolving the Vendor Scorecard.
- Coordinated and hosted Verizon’s Quarterly Business Review (QBR) with Sales and R&D reps to ensure accurate and credible updates, track / report on critical issues, and drove improvements for vendor scorecard KPI’s below target.
- Hosted Monthly Quality Review (MQR) with all Verizon Regions to share deployment plans, provide updates on critical network issues, and set customer priorities.
- Hosted annual Verizon Maintenance Users Group (vMUG) conferences with a focus on roadmap review, critical customer communications, product issues & solutions, and network management training.
Deployment and Technical Lead
Alcatel-lucent
01.2006 - 01.2015
- Program Lead for Bell Atlantic Mobile while they evolved into Verizon Wireless ‘absorbing’ GTE, PrimeCo, Pacific Bell, and Ameritech.
- Primary escalation contact for all critical network events and new capability deployments (i.e. Push-To-Talk, Ethernet Backhaul Solution)
- Managed joint CTA (Customer Technical Advocates) & Project Managers Teams supporting network issues and expansions.
- Support process and business case development to evolve CTA support from free to fee based service for all US Customer Service Providers (CSPs)
- Managed a technical team of 120 engineers when the customer facing role was split between technical support and program management. After 18 months, due to substantial customer growth, the technical support team was split by customer, and I stayed with the Verizon account.
Launch Validation and Deployment Lead
Lucent Technologies
01.1996 - 01.2006
- Lead efforts with GTE and RAN R&D in field testing CDMA for commercial launch. Managed a team of 100 test drivers/callers to test in the trial market to verify call performance (failed attempts, drops, and voice quality) and provided logs and data to R&D to fix issues. We started with >10% drops and reach the target of
- Lead the PM and Customer Technical Advocate (CTA) teams for new deployment and expansion of CDMA throughout all the GTE and Ameritech markets
Environmental & Safety
AT&T
01.1993 - 01.1996
- Part of a small team focused on the Green Initiative to understand and reduce AT&T’s Environmental Impact.
- Helped developed evaluation tool spanning total life cycle impact of AT&T products.
- Publicized AT&T environmental position, strategy, and actions at internal and external industry conferences.
- Lead deep-dive evaluation of AT&T’s design through the manufacturing process, including equipment end of life considerations, and introduce more environmentally responsible practices. typical Examples are the introduction of reusable clear ‘clamshell’ shipping containers for circuit boards, improved design and manufacturing practices, and established AT&T reuse, recycle, and disposal facilities for electronic equipment.
Cellular Development Division
AT&T Bell Labs
01.1982 - 01.1993
- Shepard 4 generations of wireless equipment in manufacture cumulating in the introduction of CDMA.
- Design for manufacture with packaging and thermal design considerations.
- Took over design responsibilities (maintenance mode) for the monopole cellular towers, and design for roof mount antenna structures.
- Shared patent (packing) for single CDMA channel unit with 4 other engineers. Unique 1.5” design combining Baseband and Radio in the same unit.
- Lead Diversity Council for 3 years and chaired African America Development Conference in 1987.
- Lead Concurrent Engineering process development and implementation with Whippany, NJ Developers, Columbus, OH Manufacturing Engineers, and Wireless leadership.
- Promoted to Technical Manager (LM) taking over the Physical Design Team I was a member of – supported 17 engineers.
Education
Master of Science - MECHANICAL ENGINEERING
COOPER UNION SCHOOL OF ENGINEERING
Ney York City06.1982
Project Management Practitioner -
Nokia Learning Store
Virtual Course12.2024
Mini MBA -
Harvard University
Whippany, NJ03.2002
Licensed Professional Engineer -
Self Study Program
03.1984
B.S. - Mechanical Engineering
Cooper Union School of Engineering
New York City01.1981
Associate of Science - Engineering
Bronx Community College
Bronx, NY06.1979
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Conflict resolution
- Workforce management
- Coaching and mentoring
- Risk management
- Resource allocation
- Cross-functional team management
Timeline
Stream Manager
Nokia USA Inc
01.2021 - Current
Customer Technical Lead
Nokia USA Inc
01.2015 - 01.2021
Deployment and Technical Lead
Alcatel-lucent
01.2006 - 01.2015
Launch Validation and Deployment Lead
Lucent Technologies
01.1996 - 01.2006
Environmental & Safety
AT&T
01.1993 - 01.1996
Cellular Development Division
AT&T Bell Labs
01.1982 - 01.1993
Master of Science - MECHANICAL ENGINEERING
COOPER UNION SCHOOL OF ENGINEERING
Project Management Practitioner -
Nokia Learning Store
Mini MBA -
Harvard University
Licensed Professional Engineer -
Self Study Program
B.S. - Mechanical Engineering
Cooper Union School of Engineering
Associate of Science - Engineering
Bronx Community College
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