Quote
Summary
Overview
Work History
Skills
Certification
Work Preference
Timeline
OperationsManager
Pierce Privette

Pierce Privette

IT
Clarksville,TN

Quote

Judge a man by his questions rather than his answers.
Voltaire

Summary

An expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Transitioning from Tech Expert/Consultant and seeking a full-time role in the field of Information Technology. 5 years of experience in customer service, project management and Technology. Completed the Google IT Support Professional Certificate — an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Consultation Agent

Geeksquad
06.2023 - Current
  • Troubleshooted guests laptops and mobile devices and recommended products based on their needs.
  • Increased productivity of workflow by utilizing official troubleshooting software such as GSX and Repair Workbench to manage Service Orders and warranties.
  • Performed hardware and software diagnostics on devices to assess the functionality and sale price of systems as well as pushed any required updates and virus removals for optimal performance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment for people in need of technical assistance.
  • Assisted in educating staff on how our systems work in order to provide a more seamless process for clients to easily navigate.
  • Excelled in an team of highly skilled apple and IT certified individuals who specialize in PC/Laptop and mobile repairs.

Tech Expert

Target
09.2022 - 05.2023
  • Created innovative solutions to meet changing market demands and future growth plans.
  • Diagnosed and troubleshot hardware, software and network issues for guests.
  • Designed robust improvements to the Tech Department by applying technical knowledge and incorporating sales floor changes for new Technologies.
  • Maintain a safe and welcoming environment for guests.
  • Staying up to date with the latest technologies for better customer service.
  • Offer expert advice, personalized tech solutions or validation on products guests already researched.
  • Diagnosed and Troubleshooting devices software/hardware and setting up guests with new phone carriers.
  • Coordinated with leadership and assessed planograms for new tech sales and was responsible for the Tech Department sales goals.

Skills

  • Technical Support
  • Troubleshooting Software
  • Customer Service
  • Network Security
  • LAN, VLAN
  • VPN
  • Cybersecurity
  • TCP/IP
  • DNS
  • Powershell, DHCP, Subnetting
  • Active Directory
  • Windows and Linux OS

Network configuration

System diagnostics

Problem-solving abilities

Multitasking

Network support

Remote Support

Software Installation

Technical issues analysis

Risk Assessment

Project Management

Hardware diagnostics

LAN/WAN

Network protocols

Data Management

Software diagnosis

Operating systems

Ticketing systems

Certification

Google IT Support Professional Certificate

Work Preference

Work Type

Full TimeContract WorkInternship

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Timeline

Consultation Agent

Geeksquad
06.2023 - Current

Tech Expert

Target
09.2022 - 05.2023

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Pierce PrivetteIT