Summary
Overview
Work History
Education
Skills
Timeline
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Phyllan Spearman

Las Vegas,NV

Summary

Accomplished in enhancing guest satisfaction and streamlining suite reservations at The Venetian Resort, I leverage exceptional communication skills and proficiency in CRM software to drive marketing strategies and foster strong relationships. Demonstrated leadership in team building, coupled with expertise in Microsoft Excel, underpins my track record of operational excellence and adaptability.

Overview

7
7
years of professional experience

Work History

Dual Rate - Suite Reservations / Casino Marketing

Sands Corporation - The Venetian Resort
12.2023 - Current
  • Stay updated on industry trends, competitor offerings, and best practices to continuously improve service quality and guest satisfaction.
  • Collaborate with the sales and marketing team to implement promotional strategies and drive suite bookings.
  • Manage suite reservations efficiently, ensuring accurate booking information and timely confirmation.
  • Provide personalized assistance to guests, addressing inquiries, requests, and special accommodations.
  • Develop and execute marketing plans to attract new casino guests and retain existing ones, including targeted promotions, events, and loyalty programs.
  • Cultivate and maintain relationships with VIP players and high rollers, providing personalized service and incentives to maximize their gaming activity.
  • Stay updated on industry trends, regulatory requirements, and best practices in casino marketing to ensure compliance and innovation.
  • Handle guest concerns and complaints promptly and professionally, striving for resolution and guest satisfaction.

Sales / Events Marketing Assistant

The Siegel Suites - PinkBox
04.2023 - 11.2024
  • Entered and invoiced online and wholesale orders into Restaurant 365, Sqaure and JERA
  • Assisted 20+ customers a day in customizing their orders for special events
  • Provided exceptional customer service 24/7
  • Ran events throughout the week (truck or kiosk / NFL games, concerts, etc)

Buyer / Seller Customer Success Manager

Juniper IMC
03.2022 - 03.2023
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.

High Limit Table Games Dealer

Virgin River Casino
01.2021 - 01.2022
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Supervisor

Lifetime Gym
01.2020 - 01.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Barista Shift Supervisor

Starbucks
02.2018 - 01.2022
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Education

High School Diploma -

College of Southern Nevada
Las Vegas, NV

Skills

  • LMS
  • Microsoft
  • Ticketmaster
  • Excel
  • urVenue
  • Restaurant365
  • Jera
  • Exceptional communication and interpersonal skills
  • Strong organizational and time management abilities
  • Attention to detail and accuracy
  • Proficiency in marketing analytics tools and customer relationship management (CRM) software
  • Team building and leadership
  • Adaptability
  • Teachable

Timeline

Dual Rate - Suite Reservations / Casino Marketing

Sands Corporation - The Venetian Resort
12.2023 - Current

Sales / Events Marketing Assistant

The Siegel Suites - PinkBox
04.2023 - 11.2024

Buyer / Seller Customer Success Manager

Juniper IMC
03.2022 - 03.2023

High Limit Table Games Dealer

Virgin River Casino
01.2021 - 01.2022

Supervisor

Lifetime Gym
01.2020 - 01.2022

Barista Shift Supervisor

Starbucks
02.2018 - 01.2022

High School Diploma -

College of Southern Nevada

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Phyllan Spearman