P. Sue Alexander
Stanwood,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Facilitates clear communication between higher-ups and fellow staff.
Overview
12
12
years of professional experience
Work History
Early education teacher
Toddlers
11.2023 - 02.2024
- Aligned classroom practices with organizational goals, policies, and initiatives via daily collaboration with upper management
- Meeting parents' needs by responding quickly and professionally to inquiries, concerns, and feedback
- Assess student progress through ongoing observation, documentation, and formative assessments, adapting instruction and interventions to meet individual needs.
- Maintained accurate records of student attendance, behavioral issues and academic performance.
- Communicated with parents regarding their child's progress in the classroom environment.
- Assisted in developing lesson plans that promote physical, mental and social growth in young children.
Nanny
Childcare
07.2023 - 10.2023
- Communicate regularly with parents to provide updates on children's activities, milestones, and any concerns or issues that arise, fostering open and transparent communication
- Work closely with household staff and upper management to coordinate schedules, plan activities, and ensure seamless transitions between childcare and other household responsibilities
- Provide exceptional customer service by addressing parents' inquiries, concerns, and requests promptly and professionally, maintaining positive relationships and trust.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Monitored the children's playtime to ensure safety and wellbeing.
- Kept detailed records of each child's progress including meals eaten, naps taken..
Para Educator
Elementary school
10.2022 - 06.2023
- Demonstrated attention to detail in documenting information for principals and superintendents
- Work closely with teachers and principals on a regular basis.
- Assisted in developing and implementing Individual Education Plans for students with disabilities.
- Provided instruction to individual or small groups of students to reinforce learning of material or skills initially introduced by a teacher.
- Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.
- Participated in meetings regarding IEPs and 504 plans for students with special needs.
- Encouraged positive behavior among students through reinforcement of expectations established by the school district or classroom teacher.
Early Education Teacher
Bright Horizons
05.2021 - 06.2022
- Instructed infants and toddlers in learning activities encompassing colors, shapes, animals, ASL signs, and family relationships.
- Work with them on milestones
- Transformed all situations into valuable learning experiences.
- Participated in professional development opportunities related to early childhood education.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Engaged with children on individual basis to build positive, trusting relationships.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Customer Service Rep
Filson
09.2019 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Document Review Technician
Providence Health
05.2019 - 08.2019
- Contacted physician practices via phone and transmitted necessary documents through EPIC
- Utilized various resources to verify and confirm order details.
Receptionist
Homestreet Bank
05.2018 - 01.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Created badges for temporary personnel who entered the building on a daily basis.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
Event planner
Just For You
05.2012 - 09.2018
- Coordinating and working with clients to execute their event, catering, occasionally hiring on more support staff
- Using calendars, phone and email communication to make sure deadlines are met and customers are satisfied
- Working with potential clients from warm leads and booking services via text, phone and email.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Monitored guest satisfaction levels throughout the duration of an event.
Education
GED -
Department of Education
Miami, FL06-1989
Skills
- Professionalism
- Flexibility
- Supervision
- Problem Solving
- Organization
- Activity Planning
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Early education teacher
Toddlers
11.2023 - 02.2024
Nanny
Childcare
07.2023 - 10.2023
Para Educator
Elementary school
10.2022 - 06.2023
Early Education Teacher
Bright Horizons
05.2021 - 06.2022
Customer Service Rep
Filson
09.2019 - 01.2020
Document Review Technician
Providence Health
05.2019 - 08.2019
Receptionist
Homestreet Bank
05.2018 - 01.2019
Event planner
Just For You
05.2012 - 09.2018
GED -
Department of Education
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