Summary
Overview
Work History
Education
Skills
Timeline
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PA SAELEE

Sacramento,CA

Summary

Driven by a commitment to excellence, I leveraged my customer service and data entry skills at VSP Optics to enhance production efficiency and customer satisfaction. Specializing in optical laboratory operations and warehouse environmental, I consistently improved process accuracy and inventory systems, significantly contributing to the company's success through meticulous attention to detail and proactive problem-solving. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.

Overview

15
15
years of professional experience

Work History

Optical Lab Technician

VSP Optics
12.2013 - Current
  • Verified accuracy of data entered into the system prior to updating customer profiles or orders
  • Assisted in the design and fabrication of lenses according to customer specifications
  • Provided customer service and answered questions about eyeglass products and services
  • Troubleshot any issues encountered during production process in a timely manner
  • Evaluated optical laboratory processes for efficiency improvements
  • Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
  • Trained new employees on the proper operation of laboratory tools and machines
  • Running report on late jobs, checking for status from other subcontract lab
  • Increased productivity through effective time management and prioritization of tasks in a high-pressure environment


Pharmacy Technician

99 Ranch Pharmacy
01.2013 - 02.2013
  • Answered phone call
  • Take prescription from patient, typed and scanned the prescription into the computer system
  • Looked up medical insurance of patient in computer system called patient for a reminder of med ready to be picked up
  • Maintain pharmacy setting area to be cleaned and organized
  • Filled cart, cash for ICU and Emergency Room
  • Filled unit dose cassettes for Bruceville Terrace
  • Cleaned the horizontal flow hood
  • Used aseptic technique to make IV in the horizontal flow hood
  • Checked for outdated medication,in pharmacy and put an order for outdated med
  • Helped with compounding or mixing oral solution
  • Answered incoming phone calls
  • Stocked, labeled, and inventoried medication to keep accurate records

Pharmacy Technician

Methodist Hospital of Sacramento
12.2012 - 01.2013
  • Filled cart, cash for ICU and Emergency Room
  • Filled unit dose cassettes for Bruceville Terrace
  • Cleaned the horizontal flow hood.
  • Used aseptic technique to make IV in the horizontal flow hood.
  • Checked for outdated medication,in pharmacy and put an order for outdated med.
  • Helped with compounding or mixing oral solution
  • Answered incoming phone calls
  • Stocked, labeled, and inventoried medication to keep accurate records

Material Handler

Apple Warehouse
12.2010 - 12.2012
  • Received iPhone, iPod from another warehouse and scanned the products into the computer inventory system
  • Verified that product did not have internal or physical damage
  • Prepared the product to be shipped to the China warehouse

Bookstore Clerk

Sacramento City College Book Store
07.2009 - 09.2009
  • Increased customer satisfaction by providing personalized assistance and book recommendations
  • Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment
  • Improved store efficiency with thorough inventory management and timely restocking of shelves
  • Worked closely with department leads to optimize floor layout based on sale trends
  • Lifted up to 25 lbs

Education

High School Diploma -

John F Kennedy High School
Sacramento, CA
06.2003

Skills

  • Optical Laboratory
  • Data Entry
  • Warehouse Experience
  • Customer Service
  • Phone calls
  • Product Inspections
  • Optical Lab Software
  • Teamwork and Collaboration
  • Computer Skills
  • Typing Skills
  • Multitasking Abilities

Timeline

Optical Lab Technician

VSP Optics
12.2013 - Current

Pharmacy Technician

99 Ranch Pharmacy
01.2013 - 02.2013

Pharmacy Technician

Methodist Hospital of Sacramento
12.2012 - 01.2013

Material Handler

Apple Warehouse
12.2010 - 12.2012

Bookstore Clerk

Sacramento City College Book Store
07.2009 - 09.2009

High School Diploma -

John F Kennedy High School

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PA SAELEE