PA YANG
Lincoln,CA
Summary
A hardworking and passionate job seeker with strong organizational skills, I am eager to secure a Software Quality Engineer position. I am ready to help the team achieve company goals. Flexible Technical Support Engineer with 20 years of experience assisting clients to maintain smooth operations. Expertise in Brightree Software systems and Testing environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new software and components.
Overview
24
24
years of professional experience
Work History
Technical Support Engineer
Brightree By Resmed
02.2011 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Delivered Tier-3 support and SME input to internal and external customers.
- Researched and identified solutions to technical problems.
Senior Implementation Specialist
Pacware Software
06.2004 - 02.2011
- Streamlined implementation processes by identifying inefficiencies and developing targeted solutions.
- Elevated customer satisfaction ratings through personalized support services, addressing unique challenges faced during implementations.
- Championed data-driven decision-making by establishing robust performance-tracking systems and presenting actionable insights to the team.
- Collaborated closely with product development teams to provide valuable client feedback, shaping future enhancements in line with market needs.
- Installed over 200 New Customers and configured operating systems and applications.
- Configured and tested new software and hardware.
Medicare Billing Specialist
John Davis
07.2000 - 06.2004
- Contributed to overall practice growth by analyzing billing data to identify opportunities for expanding services covered under Medicare.
- Audited patient accounts to identify discrepancies in billed services, correcting errors to ensure proper reimbursement.
- Collaborated with healthcare providers to obtain necessary documentation for accurate Medicare billing.
- Managed a high volume of Medicare claims, ensuring timely submission and payment for medical services rendered.
- Streamlined Medicare billing process by implementing an efficient electronic system, reducing errors and increasing accuracy.
- Resolved complex billing issues by conducting thorough research and collaborating with relevant parties.
- Reduced claim denials by meticulously reviewing and correcting billing data prior to submission.
- Trained new staff members on Medicare billing procedures and best practices, improving team efficiency.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
Education
High School Diploma -
Marysville High School
Marysville, CA05.1998
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- System Troubleshooting
- Customer Service and Support
- Root Cause Analysis
- Teamwork and Collaboration
- Training and mentoring
- Software Debugging and Issue Research
- Familiar with SQL
Timeline
Technical Support Engineer
Brightree By Resmed
02.2011 - Current
Senior Implementation Specialist
Pacware Software
06.2004 - 02.2011
Medicare Billing Specialist
John Davis
07.2000 - 06.2004
High School Diploma -
Marysville High School
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