Paa Vang
Her's Portable Services
Eureka,CA
2
Languages
19
years of professional experience
Hardworking Senior Member Services Representative bringing strong customer service, problem-solving, and communication skills. Proficient in managing member accounts, accounts payable, resolving inquiries, processing/organizing payment details and ensuring high satisfaction levels. Strong organizational abilities and attention to detail ensure tasks are completed accurately in a timely manner. Having the ability to multitask in a fast-paced environment, operates well in both individual and team capacities, and applying experienced work ethic to quickly adapt to different processes and job duties. I am dedicated, dependable and reliable, ready to learn, grow and apply knowledge/skills to any challenge.
Work History
BOOKKEEPER/ ACCOUNTANT
7 Years 10 Months- Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable.
- Accurately entered financial transactions into accounting book and ensured that all data was accurate and up-to-date.
- Processed bills by recording invoices received from suppliers or vendors on accounting system database.
- Reviewed invoices and payments for accuracy before processing.
- Developed strong organizational skills to keep track of multiple clients' accounts simultaneously.
- Identify discrepancies between financial documents and implement solutions accordingly.
- Analyzed financial documents including income statements, balance sheets, budgets, information, and other related documents.
SENIOR MEMBER SERVICES REPRESENTATIVE
9 Years 8 Months- Member Senior Representatives:
- Opening & Closing Office procedure as first/last employee following security system codes, safety rules & all protocols.
- Opening New Accounts & e-establishing acct closures, preparation loans docs., able to fill in supervisor duties, check scanning, & electronic submitting by deadline in a timely manner.
- Performed data entry tasks accurately & efficiently.
- Handled multiple payment methods securely, minimizing discrepancies including: checks/cash for loan payments, deposits and withdrawals for both personal and business accounts.
- Performed data entry tasks accurately and efficiently, ensuring accuracy of all records in the system.
- Counting/balancing money in cash drawers at beginning & end of shifts to maintain accuracy, and ensuring all transactions balanced at end of day.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment & processed customer adjustments to maintain financial accounts.
- Capable of training sessions for new employees on company policies and procedures related to Member Services.
- Helped assist members balance checkbooks, online payments, bill pay and online banking services, etc.
- Provided excellent customer service to members & employers by responding to inquiries and resolving issues in a timely manner.
CASHIER
1 Year 3 Months- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Accurately processed customer payments using cash, credit cards, and checks.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Ensured compliance with all company policies related to cash handling procedures.
- Operated the POS system efficiently to ensure accurate transactions.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
HIGH SCHOOL DIPLOMA
- Relevant Coursework: Accounting 1 & Accounting 2
- Awards & Honors: Honor Award Student of Semester-; Citizenship Award
- GPA: 3.8
Skills
Multitasking Abilities
Organizational skills
Administrative and office support
Task prioritization
Professionalism
Fast Paced Worker
Time management abilities
Effective communication
Customer service excellence
Understanding customer needs
Time management
Billing procedures
Data entry/ computer skills
Phone etiquette
Self motivation/ Fast learner
Teamwork skills
Money handling
Calm and professional under pressure
Attention to detail
Work prioritization
LANGUAGES
Hmong - Fluent
English - Fluent
Personal Information
Title: DATA ENTRY/ BUSINESS OFFICE/ ACCOUNTS RECEIVABLE & PAYABLE
Awards & Honors
Honor Award Student of Semester-, Citizenship Award
Employee of the Month
Received Employee of the Month nominated from Supervisor.
Timeline
BOOKKEEPER/ ACCOUNTANT
Her's Portable Services
09.2017 - 07.2025Read More
SENIOR MEMBER SERVICES REPRESENTATIVE
Coast Central Credit Union
10.2007 - 06.2017Read More
CASHIER
Winco Foods
06.2006 - 09.2007Read More
Eureka High School
HIGH SCHOOL DIPLOMA
Read More