Pakou Yang
Hastings,MN
Summary
Dynamic professional with extensive experience in case management and billing at Disable Home Health Care. Proven ability to lead teams and enhance client outcomes through effective communication and employee training. Skilled in medical billing and data entry, consistently resolving claims and ensuring compliance with regulations. Committed to fostering collaborative environments.
Overview
11
11
years of professional experience
Work History
Timesheet/Billing/case management/supervisor
Disable Home Health Care
St. Paul, MN
09.2014 - Current
- Verify the correct amount of hours employees work daily.
- Input data for payroll and billing processing.
- Making sure timesheets are filled correctly to the standards of Department of Human Services regulations.
- Inform employees new policy changes
- Ensure clients are getting services listed on their care plans.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Verify client eligibility through mn-its.
- Communicate with 250+ employees.
- Work and communicate directly with all departments at Disable Home Health Care.
- Train staff members on computer skills.
- Trained new case managers on policies and procedures.
- Resolved conflicts between clients, staff, and external partners effectively.
- Demonstrated expertise in creating accountable teams which closely followed corporate healthcare strategies.
- Supervised case management team to ensure quality client care.
- Conducted training sessions for new staff on procedures and customer interactions.
- Processed billing inquiries and resolved discrepancies for various accounts.
- Generated and distributed invoices using advanced billing software systems.
Independent Living Skills Trainer
Handy Help Inc.
Saint Paul, MN
01.2020 - 05.2020
- Provided emotional support to patients adjusting to new cognitive and physical limitations.
- Evaluated patient behavior and reported changes to clinical team.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Recommended improved life choices to enhance client outcomes.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Observed safety protocols to minimize accidents and spread of disease.
Volunteer
Union Gospel Mission Twin Cities
Saint Paul, Minnesota
03.2019 - 05.2019
- Maintained tools, equipment, and surfaces in clean, neat and working order.
- Greeted guests with friendliness and professionalism.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Lift Operator
Afton Alps Ski Resorts
Hastings, MN
12.2014 - 03.2015
- Shoveled and raked snow and removed ice to maintain clear lift access.
- Oversaw guest adherence to ski and ride policies to reduce injuries.
- Enforced last chair and lift closure protocol by blocking lift mazes.
- Educated guests on snow conditions, run closures and weather forecasts.
- Disposed of waste and recyclable materials in proper receptacles to preserve natural environment.
- Assisted guests with loading chairlifts, scanning tickets and resolving ticket issues.
- Provided physical assistance to visitors getting onto and off of rides.
- Checked seatbelts of all riders to maximize safety and manage risk.
- Pulled down safety bars and secured riders according to specified attraction details.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Sales Associate
Wet Seal LLC
Saint Paul, MN
03.2014 - 11.2014
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Assisted customers by finding needed clothing items and checking inventory for items at other locations.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Inspected items for damage and obtained replacements for customers.
- Operated cash register, collected payments and provided accurate change.
Education
Certificate - Medical Billing and Coding
Rasmussen University
Bloomington, MN01.2024
Bachelor in Social Work - Social Work
Metropolitan State University
Saint Paul, MN05.2021
Associate of Arts -
Century College
White Bear Lake, MN05.2018
Skills
- Data entry
- Organization
- Working collaboratively
- Customer service
- Type 60 WPM
- Cultural competence
- Effective communication skills
- Medical billing
- Case management
- Employee training
- Team leadership
Timeline
Independent Living Skills Trainer
Handy Help Inc.
01.2020 - 05.2020
Volunteer
Union Gospel Mission Twin Cities
03.2019 - 05.2019
Lift Operator
Afton Alps Ski Resorts
12.2014 - 03.2015
Timesheet/Billing/case management/supervisor
Disable Home Health Care
09.2014 - Current
Sales Associate
Wet Seal LLC
03.2014 - 11.2014
Certificate - Medical Billing and Coding
Rasmussen University
Bachelor in Social Work - Social Work
Metropolitan State University
Associate of Arts -
Century College
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