Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PABLO ABERNATHY

Wilmington,NC

Summary

Talented Client Services Associate acknowlaged by virtue of engagement skills and salesmanship. Seeking opportunities to advance skills and professional lateral growth.

Overview

9
9
years of professional experience

Work History

Assistant Community Manager

Kettler/ST. Andrews Reserve
Wilmington, NC
11.2022 - Current
  • Explained policies and procedures to tenants and enforced rules.
  • Received, checked and processed applications for new leases.
  • Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
  • Provided administrative support to the Community Manager as needed.
  • Proficient in YARDI, CRM, Excel and Panini Checkscan
  • Contacted and followed up with tenants on renewal notices.
  • Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.
  • Accepted and processed customer payments and applied toward account balances.
  • Provided support and troubleshooting assistance for users who encountered issues while running or viewing reports.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Client Services Specialist/Showing Agent

Sweyer Property Management
Wilmington , North Carolina
12.2017 - Current
  • Scheduled meetings with prospective and existing clients to optimize long-term business success.
  • Tour occupied properties with prospective tenants and guide through application process.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
  • Responded to inquiries via email, telephone and social media platforms.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Resolved service requests by individually troubleshooting and addressing user issues.

Traveling Leasing Consultant

Express Staffing Company
Wilmington, North Carolina
08.2017 - 12.2017
  • With a 201 unit apartment community, duties include a wide array of customer and tenant based support services, special assignments to assist the Manager with events, marketing skills enhanced include communications, contract language and legalities, and developing stronger customer relations for the community
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Leasing Specialist

Echelon Property Group
Colorado Springs, Colorado
02.2016 - 07.2017
  • Bellaire Ranch Apartments a 300 unit upscale property, duties included a wide array of customer and tenant based support services, frequent trainings and educational updates, special assignments to assist the Manager with events, marketing, and corporate audits, skills enhanced include communications, contract language and legalities
  • Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.
  • Yardi & On Site programs, revised corporate objectives improving sales and developing stronger customer relations for the community
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

Banquet Server

Marriott Hotel Hospitality
Colorado Springs, Colorado
04.2015 - 07.2017
  • Hospitality & Banquets, assisted in various events ranging from small intimate events to large world class shows. Excellent customer service and upholding high standards allowed me to do advanced assisting to the management of the department
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Crew Member and Take Out Specialist

Chipotle Mexican Grill
Colorado Springs, Colorado
03.2015 - 02.2016
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Operated cash register to process cash, check and credit card transactions.
  • Enhanced food quality by monitoring shipments, preparation and food handling.
  • Acquired new skills to support team and further accommodate customer needs.
  • Prepared foods depending on menu created by chef for each meal.

Education

Associate of Science - Medical Assisting

Remington College
Colorado Springs, CO
01.2013

Skills

  • Bilingual
  • Customer Service
  • Teamwork and Collaboration
  • Administrative and Office Support
  • Sales and Upselling
  • Relationship Building
  • Time Management
  • Membership Renewals
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Patient and Empathetic

Languages

  • Spanish and English are my primary languages.

    • Timeline

    Assistant Community Manager

    Kettler/ST. Andrews Reserve
    11.2022 - Current

    Client Services Specialist/Showing Agent

    Sweyer Property Management
    12.2017 - Current

    Traveling Leasing Consultant

    Express Staffing Company
    08.2017 - 12.2017

    Leasing Specialist

    Echelon Property Group
    02.2016 - 07.2017

    Banquet Server

    Marriott Hotel Hospitality
    04.2015 - 07.2017

    Crew Member and Take Out Specialist

    Chipotle Mexican Grill
    03.2015 - 02.2016

    Associate of Science - Medical Assisting

    Remington College

    Similar Profiles

    CREATE PROFILE
    PABLO ABERNATHY