Pablo Acevedo

• Identified issues of non-compliance and elevated reports to senior personnel.
• Enforce compliance with contract rules and guidelines.
• Offered each customer top-notch, personal service to boost sales & satisfaction. Gain customer loyalty and retention by delivering excellent experiences.
• Achieved goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships.
• Collaborated with upper management to implement continuous improvements and exceed branch goals.
• Aligned company regulation with customers.
• Identified opportunities for growth within central florida territory and collaborated with sales teams to reach sales goal.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Identified opportunities and cultivated new business through multiples field visits.
• Managed accounts to retain existing relationships and grow share of business.
• Created and implemented new business opportunities by utilizing strategic networking strategies.
• Built deep relationships with F.I. Managers, business owners and sales teams by employing industry expertise and knowledge.
• Analyzed data and findings and prepared reports for compliance.
• Followed established auditing processes to meet internal and regulatory requirements.
• Communicated with auditee personal to obtain necessary information for audits.
• Performed observations and evaluated supporting documents to supplement audit findings.
• Administered auditing information to address risks and evaluate compliance with regulatory requirements.
• Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
• Coordinated, managed and implemented auditing information and prepared for evaluation.
• Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
• Interviewed business owners to understand needs and explain audit result.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Trained team members in successful strategies to meet operational and sales targets.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Exceeded sales goals and accomplished business objectives.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Assisted in recruiting, hiring and training of team members.
• Made approval and denial recommendations by determining accurate risk levels for inhouse finance.
• Determined and documented inhouse finance loan conditions and communicated requirements and decisions.
• Assisted customers in understanding inhouse loan terms and conditions to make informed decisions.
• Investigated and evaluated customers for creditworthiness and potential risk factors.
• Compiled data critical to analysis of annual bad debt.
• Referred delinquent accounts to collections department or outside resources.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Counseled debtors on payment options and arranged installment agreements.
• Used skip tracing and other techniques to locate debtors.
• Complied with regulatory guidelines and requirements.
• Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Assisted Manager in interview process of prospective employees and provided feedback.
• Developed innovative and creative merchandise displays to drive point-of-sale purchases.
• Assisted Store Manager in meeting standards for customer service and quality.
• Answered questions about store policies and addressed customer concerns.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Trained and managed associates in customer service and sales techniques.

• Prepared, processed and maintained forms, reports, logs, records and activity journals.
• Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
• Arranged substance abuse rehabilitation for offenders.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Observed behavior of residents individually and in groups.
• Completed intake paperwork.
• Identified needed updates to correctional plans and assigned inmates to appropriate treatment.
• Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
• Observed and supervised inmates throughout the treatment sections.
• Helped inmates receive appropriate, high-quality care with reasonable results.
• Partnered with social workers, to develop and implement individualized care plans and documented inmates interactions and interventions in electronic charting systems.
• Collected special education enrollment data to generate statistic reporting.
• Participated in professional growth programs to support special education improvement efforts.
• Developed positive relationships with inmates to establish communication and encourage involvement for inmate growth in the rehabilitation program.
• Collaborated with external agencies to meet educational and transitional needs of inmates.

• GPA: 3.60/4.00
• Ranked in Top 10% of class
• Study Abroad: Argentina, Perspective
• Study Abroad: Bahamas, Exodus in Depth

GPA: 3.14/4.00, GPA: 3.68/4.00

• Ranked in Top 10% of class