Pablo Acosta
Niles,IL
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone and with others. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
10
10
years of professional experience
Work History
Supervisor
Okay Cannabis
Wheeling, IL
02.2023 - 08.2024
- This placed opened Feb. 1st, 2023 and I have been there since the opening.
- Okay Cannabis wheeling is owned by Nature Grace and Wellness and it is bakery, dispensary, and Lounge.
- Verified proper customer identification, medical information, and paperwork.
- Greeted customers and promoted various cannabis products.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions, and led customers to wanted items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases, received, and processed cash or credit payment.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
- Monitored employee productivity to provide constructive feedback and coaching.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Monitored and recorded daily shipment and receiving data.
- Analyzed transactional activity and performed research and reconciliation to correct imbalances and prevent order denials.
Dispensary Agent
Curaleaf
Northbrook, IL
02.2022 - 01.2023
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Greeted customers and promoted various cannabis products.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Handled large volume of cash with high accuracy and security each day.
- Verified proper customer identification, medical information and paperwork.
Retail Sales Associate
Sunglass Hut - Luxottica
Skokie, IL
10.2021 - 02.2022
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Sandwich Artist Shift Leader
Jersey Mike's Subs
Park Ridge, IL
07.2019 - 08.2021
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Delivered superior customer service focused on quality and meeting customer needs.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Restocked kitchen supplies by rotating food according to dates.
- Completed efficient store opening and closing procedures each day.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Conducted random audits on inventory levels to uncover variances between reported count and actual count.
Busboy
Booby's
Niles, IL
06.2016 - 09.2016
- Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
- Established methods for prompt dish collection and upkeep of healthy dining room.
- Wiped down and cleaned chairs, booths and highchairs.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Swept, mopped and removed debris from dining room floors.
- Maintained table setting by removing courses as completed and replenishing utensils.
Grade 8 Soccer Referee
Park Ridge Soccer
Park Ridge, IL
03.2014 - 06.2019
- Managed safe and positive environment for players and spectators.
- Clarified rules and resolved disputes between coaches, players and spectators.
- Made accurate calls based on knowledgeable reading of league regulations and knowledge of soccer rules.
- Exercised strong leadership skills and practiced self-discipline on and off field.
- Maintained neat, professional appearance as trusted and fair officiant for soccer games.
- Conferred with coaches, players and umpires to discuss calls and disputes.
- Assisted new referees with training and learning specific game rules and regulations.
Education
High School Diploma -
Northridge Prep School
Niles, IL06.2019
Some College (No Degree) - Marketing Management and Research
Oakton Community College
Des Plaices, ILSkills
- Creative problem solving
- Superior communication skills
- POS system expertise
- Meticulous execution of tasks
- High level of integrity
- Concise time management
- Quality control
- Phone orders
- Issue resolution
- Order taking
- Independent judgement
- Retail sales
- Dispute mediation
- Retail merchandising expertise
- Customer assistance
- Documentation and recordkeeping
- Money handling
- Teamwork
- Team management
- Attention to Detail
- Safety Compliance
- Defect Correction
- Leadership
- Safety procedures and regulations
- Quality Assurance
- Troubleshooting Techniques
Timeline
Supervisor
Okay Cannabis
02.2023 - 08.2024
Dispensary Agent
Curaleaf
02.2022 - 01.2023
Retail Sales Associate
Sunglass Hut - Luxottica
10.2021 - 02.2022
Sandwich Artist Shift Leader
Jersey Mike's Subs
07.2019 - 08.2021
Busboy
Booby's
06.2016 - 09.2016
Grade 8 Soccer Referee
Park Ridge Soccer
03.2014 - 06.2019
High School Diploma -
Northridge Prep School
Some College (No Degree) - Marketing Management and Research
Oakton Community College
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