Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
BusinessAnalyst

PABLO ALARCON

San Jose,CA

Summary

Seasoned Manager with a proven track record at Mission College Cafeteria and Wingstop, adept in workforce management and customer service. Excelled in enhancing customer satisfaction, loyalty, and operational efficiency, leading to significant market share growth. Skilled in business planning and staff development, consistently achieving and surpassing sales targets. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

9
9
years of professional experience
1
1
Certification

Work History

District Manager

Wingstop
San Francisco , CA
07.2022 - 08.2024
  • Resolved customer complaints regarding sales and service.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Gained market share in new sales performance through aggressive team training.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Cultivated positive rapport with associates and team leadership.
  • Oversaw regional and local sales managers and staff.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Coached, developed and motivated team to achieve revenue goals.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Completed routine maintenance and repair.

Manager

Mission College Cafeteria
Santa Clara, CA
09.2015 - 07.2022
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Assigned work and monitored performance of project personnel.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted performance reviews for team members.
  • Analyzed business performance data and forecasted business results for upper management.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

University Veracruz
Mexico, ME
06-1999

Skills

  • Business planning
  • Sales techniques
  • Contract management
  • Workforce management
  • Schedule preparation
  • Safety procedures
  • Inventory management
  • Documentation and reporting
  • Recruiting and interviewing
  • Performance management
  • Staff training and development
  • Customer service
  • Shift scheduling
  • Performance evaluations
  • Operations management

Languages

Spanish
Full Professional
English
Limited

Certification

  • FOOD SAFETY MANAGER

Timeline

District Manager

Wingstop
07.2022 - 08.2024

Manager

Mission College Cafeteria
09.2015 - 07.2022

High School Diploma -

University Veracruz
PABLO ALARCON