Pablo Aldridge
Carvana
Phoenix,USA
1
Certification
7
years of professional experience
Driven and dependable proven strengths in customer service, problem-solving, communication, and teamwork. A natural leader who communicates effectively, and leads by example. Consistently focused on learning, improving processes, supporting those around me, and exceeding expectations and goals.
Work History
Senior Advocate
1 Year 1 Month- Responded to customer inquiries through various communication channels, ensuring prompt and accurate information delivery.
- Collaborated with team members to streamline processes, improving response times and service efficiency.
- Documented customer interactions to maintain customer service history details.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
Manager
1 Year 4 Months- Oversee day-to-day success of company
- Manage 125 Employees
- Manage – Hire – Terminate
- Work alongside contract guidelines
- Meet criteria for weekly scorecard success
- Manage on-road team
- Foster positive and collaborative work environment
- Prioritize and implement safety procedures
Public Relations Assistant
6 Years 7 Months- Created and oversaw processes to improve internal business, including budgets, timelines and deliverables across departments.
- Collaborated with account coordinators to create cutting-edge public relations campaigns.
- Constructed targeted media lists for outreach campaigns and events.
- Drafted and managed print designed to promote company brand, image and values.
- Wrote effective talking points for media interviews and public speeches.
Education
High School
Skills
Time management
Team leadership
Decision-making
Organizational skills
Certification
- Real Estate Certification
- Certified Nursing Assistance Certification
- Berkshire Hathaway Sales Certification
Timeline
Senior Advocate
Carvana
07.2025 - CurrentRead More
Manager
Quick Quality Logistics
09.2023 - 01.2025Read More
Public Relations Assistant
Water BioScience
09.2019 - 04.2026Read More
Bradshaw Mountain
High School
Read More