Pablo A. Torres
Land O Lakes
Summary
More than 10 years of experience supervising medical clinics and patient care, leading healthcare teams, and supporting operations across different sites. Evaluate and advise patients on procedures and medical policies including handling confidential files. Oversee budget administration, acquisitions, and training, upholding the highest care and safety standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinic Supervisor
USCG BASE SAN JUAN
07.2019 - 04.2024
- Oversaw clinical operations and administration for a primary care center serving over 450 active members and 100+ reservists with out-of-network referrals for specialty care, laboratories, pharmacy services, annual physicals, and fitness for duty. Led a team of 15 direct reports (associates and contractors) including physicians, dentists, nurses, dietitians, and support associates, requiring scheduling, performance appraisals, payroll, training, and guidance.
- MEDICAL OPERATIONS AND ADMINISTRATION: Sole manager leading the clinic through the AAAHC accreditation process, achieving a 3-year national health accreditation for ambulatory clinics. Maintained 550 patient medical records from 12 different units, ensuring patient data confidentiality. Served as Base San Juan Clinic department head and clinic administrator.
- BUDGET AND SUPPLY MANAGEMENT: Managed a budget of over $165K, procuring medical, dental, and pharmaceutical supplies using the Core Accounting and PRESS systems. Coordinated transport and delivery of Moderna/Pfizer vaccines during the COVID-19 pandemic, vaccinating over 700 individuals and installing specialized freezers.
- CASE MANAGEMENT: Processed over 350 overseas medical packages for incoming Base/Sector San Juan members, evaluating member and dependent medical conditions. Determined the availability of medical services in Puerto Rico and ensured services for special needs members were met. Referred more than 250 cases per month to other facilities for specialized services. Managed and created Medical Readiness Reporting System accounts for all medical and dental staff.
- TRAINING AND COMPLIANCE: Ensured annual HIPAA training for all medical staff and Command personnel. Trained clinic staff in proper record management with a focus on HIPAA compliance. Facilitated the creation of MHS Genesis, PHA, and DEERS accounts, and trained 15+ staff on MHS Genesis functionalities.
- QUALITY IMPROVEMENT AND CLINIC ADMINISTRATION: Acted as the Base San Juan Clinic Quality Improvement Coordinator. Drafted meeting minutes, conducted quality improvement studies, and managed patient satisfaction surveys. Made physical improvements to the clinic including painting, cleaning, purchasing equipment, and redesigning common areas, laboratories, and offices. Established a negative pressure room.
- PARTNERSHIPS AND COLLABORATIONS: Established partnerships with two US mainland hospitals to provide mental health therapy services.
Outpatient Supervisor
USCG YARD CLINIC
07.2016 - 07.2019
- Oversaw clinical operations and administration providing primary care for 800 members. Supervised and coordinated schedules for 12 associates, including two medical officers, one dentist, and one hygienist, and supporting staff, serving 45 patients per day. Assisted Veterans with scheduling appointments with clinical providers. Responsible for the validation of patient demographic and insurance information. Served in the capacity of liaison between patients, team members as well as specialty and ancillary services.
- MEDICAL RECORD MANAGEMENT AND EVALUATION: Processed over 65 Medical Boards for VA Disability Claims. Managed 16 complex cases in coordination with Walter Reed Medical Center and John Hopkins Hospital, collecting relevant records from various sources like paper medical records, EHR, Genesis, AHLTA, and MRRS.Interpret and apply a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits and Community Care Eligibility.
- BUDGET AND PROGRAM MANAGEMENT: Managed a budget of $170K. Collaborated in implementing a performance and collaboration recognition program. Administered and executed the Preventive Maintenance Program for CG Yard Clinic, overseeing calibration, repair, and functioning of all medical and dental equipment.
- DENTAL SERVICES COORDINATION: Managed the United Concordia Dental referral program for 900 AD service members during a period without a permanent dentist, ensuring member readiness for deployment and sea service.
Education
Bachelor's Degree - General Studies
Fort Hays State University
Hays, KS05.2019
High School Diploma -
Colegio San Conrado
Ponce, PR05.1997
Skills
- Clinical Leadership
- HIPAA Compliance
- Training and Mentoring
- Patient Care Management
- Budget Management
- Scheduling Coordinator
Certification
- HIPAA
- CPR/First Aid- Current
- Cyber Security – Current
- ASIST (Applied Suicide Intervention Skills Training)
Languages
English and Spanish
Timeline
Clinic Supervisor
USCG BASE SAN JUAN
07.2019 - 04.2024
Outpatient Supervisor
USCG YARD CLINIC
07.2016 - 07.2019
Bachelor's Degree - General Studies
Fort Hays State University
High School Diploma -
Colegio San Conrado
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