Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pablo Bernal-Perez

Seaside,CA

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at Monterey Plaza Hotel & Spa. Skilled in safe food handling and demonstrating exceptional teamwork, I consistently exceeded cleanliness standards and adapted swiftly to new technologies, boosting dining and retail environments. Excelled in customer service by leveraging a positive attitude and attention to detail, significantly contributing to team success.

Overview

14
14
years of professional experience

Work History

Server Assistant

Monterey Plaza Hotel & Spa
02.2022 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.

Cashier and Busser

Big Sur River Inn
04.2010 - 02.2022
  • Welcomed customers and helped determine their needs.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Upsold additional products and services to customers, increasing revenue.

Education

GED -

Monterey Adult School
Monterey, CA
05.2024

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Positive and Friendly Attitude
  • Willing to Learn
  • Customer Service
  • Hospitality service expertise
  • Safe Food Handling
  • Table Bussing
  • Table Setting
  • Menu Recommendations

Languages

Spanish
Native or Bilingual
English
Elementary

Timeline

Server Assistant

Monterey Plaza Hotel & Spa
02.2022 - Current

Cashier and Busser

Big Sur River Inn
04.2010 - 02.2022

GED -

Monterey Adult School

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Pablo Bernal-Perez