PABLO CALISSANO ALFARO
Miami
Summary
Detail-oriented Banking Operations Associate with experience supporting Back Office Operations and Personal Banking at ABANCA USA. Experienced in banking documentation, Customer Due Diligence (CDD), Know Your Customer (KYC), account maintenance, regulatory compliance support, and operational banking processes. Bilingual in English and Spanish, with experience assisting international and cross-border clients by facilitating communication and supporting banking operations between U.S. and international markets. Recognized for accuracy, confidentiality, strong analytical skills, and the ability to efficiently manage complex banking documentation while delivering exceptional client service.
Overview
7
7
years of professional experience
Work History
Personal Banking & Back Office Associate (OPT)
ABANCA USA
Miami
04.2025 - 08.2026
- Assisted Personal Banking clients with account opening, maintenance, and daily banking transactions while delivering a high standard of customer service.
- Supported relationship managers by preparing banking documentation and ensuring compliance with internal policies and regulatory requirements.
- Performed Customer Due Diligence (CDD) and Know Your Customer (KYC) procedures in accordance with banking compliance standards.
- Reviewed and processed banking documentation with attention to accuracy and regulatory compliance.
- Assisted with domestic and international wire transfers, account maintenance requests, and operational banking processes.
- Collaborated with both Personal Banking and Back Office teams to ensure efficient processing of client requests.
- Maintained strict confidentiality while handling sensitive financial information.
- Supported operational workflows by coordinating with internal departments to ensure timely resolution of client matters.
- Developed knowledge of U.S. banking regulations, AML procedures, and operational risk controls.
- Built strong relationships with clients while providing personalized banking support.
Tennis Coach
CLUB DE TENIS
MADRID
06.2020 - 08.2020
- Provided personalized tennis instruction to players of all skill levels, focusing on technique, strategy, and physical conditioning
- Organized and led group lessons, clinics, and individual training sessions to create a positive and motivating learning environment
- Communicated effectively with players and parents to understand individual goals and preferences, adapting coaching methods accordingly
- Collaborated with coaches and staff to develop training programs, assess player progress, and strategize for competitive success
- Coordinated tournament participation and match scheduling for players, managing logistics and providing on-site support to ensure smooth events
- Demonstrated leadership skills in team settings
- Utilized effective communication strategies to engage with clients
- Applied strong communication skills to build rapport with clients
- Provided exceptional customer service to enhance client satisfaction
- Demonstrated proficiency in using reservation and booking systems for efficient operations
- Maintained knowledge of current hospitality trends to inform service improvements
- Thrived in fast-paced environments to ensure timely service
- Utilized multilingual skills to communicate with diverse clients
- Exercised attention to detail to ensure high-quality service delivery
Super Luxury Group
SLG
Miami
05.2019 - 08.2019
- Conducted market research and competitive analysis to identify opportunities within the luxury real estate and hospitality sectors.
- Assisted in financial and investment research by evaluating market trends, pricing strategies, and property performance.
- Supported business development initiatives through client research, lead generation, and market intelligence.
- Assisted with preparation of presentations and reports for prospective investors and clients.
- Coordinated luxury events and client experiences while managing logistics, vendors, and guest relations.
- Gained exposure to real estate operations, leasing processes, and investment strategies.
Education
Bachelor of Science in Hospitality & Tourism Management - Hospitality Management
Florida International University
Miami, FLAssociate of Arts - Business Administration
Miami Dade College
Miami, FLSkills
Personal banking
- Banking & Financial Operations
- Customer diligence
- Customer verification
- Banking Documentation
- Banking Compliance
- Wire Transfer Processing
- Document review
- Account management
- Financial Reporting
- Data Analysis
- Microsoft Excel (Advanced)
- Microsoft Office Suite
- CRM Systems
- Document Management
- Relationship management
- Customer service excellence
- Attention to Detail
- Analytical Thinking
- Adaptability
- Team Collaboration
- Ethics and confidentiality
- Spanish (Native)
- English (Fluent)
Additional Information
Experience with social media management platforms for promoting hospitality services and events, Training in emergency response procedures, including CPR and first aid certification, Strong leadership abilities, demonstrated through roles such as team leader or supervisor in previous positions
Languages
- Spanish, Native
- English, Basic
- Italian, Intermediate
Affiliations
- TENNIS PLAYER
Timeline
Personal Banking & Back Office Associate (OPT)
ABANCA USA
04.2025 - 08.2026
Tennis Coach
CLUB DE TENIS
06.2020 - 08.2020
Super Luxury Group
SLG
05.2019 - 08.2019
Bachelor of Science in Hospitality & Tourism Management - Hospitality Management
Florida International University
Associate of Arts - Business Administration
Miami Dade College