
Operations management expert with over 20 years of experience in optimizing workflows and resolving conflicts. Successfully managed multi-million-dollar projects, resulting in improved tenant satisfaction and organizational success. Demonstrated ability to enhance operational efficiency and drive results in complex environments.
• Managed full sales cycle including prospecting, presentations,
negotiations, and closing
• Guided clients through property sales and purchases, increasing
customer satisfaction
• Prepared contracts, reports, and closing documentation ensuring
accuracy and compliance
• Coordinated lenders, inspections, and escrow to streamline the
sales process
• Oversaw daily operations for large commercial property
supporting leasing, security, and marketing
• Led capital improvement projects, preparing RFBs and managing
contractor performance
• Improved operational workflows, reducing delays and raising
tenant satisfaction
• Directed multi-million-dollar renovations and build-outs with
cross-functional teams
• Supervised mall security operations ensuring consistent
high-quality service
• Recruited, trained, and developed staff to meet operational
objectives
• Strengthened customer and tenant relationships, improving
service scores
• Coordinated financial and operational support services to meet
performance goals
Leadership development
Sales strategy and acquisition
Operations optimization
Client management
Conflict resolution
Analytical thinking
Project coordination
Decision making
Vendor management
Bilingual English/Spanish