Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

PABLO CERVANTES

San Antonio,TX

Summary

Customer-focused General Manager with 8 years of experience driving revenue growth and margin expansion. Adaptive and deadline-oriented, consistently managing and completing multiple projects in high-pressure environments. Meticulous leader and strategic planner with strong managerial expertise, offering clear vision and motivational leadership.

Proven professional with a track record of operational excellence and strategic growth. Skilled at fostering team collaboration and delivering impactful results in dynamic settings. Experienced in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and decisive leadership..

Overview

2026
2026
years of professional experience

Work History

Food & Beverage Department Manager

JW Marriott San Antonio Hill Country Resort & Spa
2022 - Current

High Velocity Sports Bar
Manager | 2022–2023, 2025–Present

  • Oversee operations generating $5.5 million in annual revenue.
  • Increased profitability by 5.5%, achieving 65.5% ($3.58M) vs. a 60.0% budget target.
  • Improved cost of goods sold (COGS), reducing beverage costs to 15% against an 18% budget.

RiverTop Pool Bar & Grill
Manager | 2023–2024

  • Managed operations with annual revenue of $7.8 million.
  • Enhanced profitability with a forecasted $4.0 million compared to a prior $4.8 million.
  • Maintained compliance with an annual operating budget of $243,300.
  • Reduced wage margin costs through implementation of strategic labor-saving initiatives.

Additional Responsibilities

  • Oversee full beverage programs for High Velocity Sports Bar, RiverTop Pool Bar, and the Lobby Bar.
  • Manage all food, beverage, and vendor destruction inventory and compliance documentation.
  • Led inventory management efforts, maintaining optimal stock levels while minimizing waste, shrinkage, and obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

General Manager

Sushi Zushi
01.2017 - 01.2022
  • Spearheaded operations, strategic planning, and long-term vision, resulting in consistent year-over-year revenue growth.
  • Managed a $2.5 million annual revenue operation with a strong focus on operational efficiency and customer satisfaction.
  • Led a team of 8 managers and oversaw daily service for 300–500 guests.
  • Implemented effective budget strategies, conducted performance reviews, managed training programs, scheduled labor, and controlled costs to align with yearly financial forecasts.
  • Reduced food cost percentage from 20% to 17% and liquor cost percentage from 15% to 9%, significantly improving profitability.
  • Mentored and coached staff on leadership principles, industry best practices, and the use of modern technology systems.
  • Handled weekly inventory management and vendor ordering, ensuring adherence to budget and achievement of financial targets.

Lead Roustabout

Sprint Waste Services
01.2016 - 01.2017
  • Repaired surface machinery and performed routine equipment inspections to ensure operational reliability.
  • Attended safety meetings and applied best practices to prevent workplace incidents.
  • Installed and repaired pipes, valves, and pumps at job sites with precision and safety compliance.
  • Assisted roughnecks by providing equipment and support to maintain efficient workflows.
  • Enhanced customer satisfaction by promptly resolving frac tank issues.
  • Supported truckers in relocating frac tanks between job locations.
  • Maintained cleanliness and upkeep of rental equipment under demanding conditions.
  • Supervised a team of six roustabouts in the oil yard, ensuring productivity and safety.
  • Received and processed stock efficiently through inventory management systems.
  • Expedited material handling using forklifts and pallet jacks, ensuring timely supply availability.
  • Maintained accurate inventory records of tools and equipment to prevent operational delays.

General Manager

Schlotzsky's Deli
2013 - 2016
  • Managed and operated a restaurant with a team of 25 employees and 5 managers, overseeing $1.5 million in annual sales revenue.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels effectively.
  • Improved weekly labor costs from 22% to 16% through efficient scheduling and workforce management.
  • Performed opening and closing procedures, ensuring compliance with operational standards.
  • Evaluated vendor quality to maintain cost controls and optimize operational performance.
  • Served as a training location for franchise managers and leadership development programs.
  • Implemented new portion control procedures to enhance inventory management and reduce waste.
  • Led onboarding and successful integration of new hires into the team.
  • Facilitated the startup and launch of new stores across Central Texas.
  • Developed and executed strategies to drive sales growth and increase profitability.

Education

High School Diploma -

Ronald Reagan High School
San Antonio, TX
07-2014

Associate - Hospitality

Northwest Vista College
San Antonio, TX

Skills

  • Fluent in Spanish and English
  • Strong verbal communication abilities
  • Client engagement strategies
  • Skilled in managing TOAST, ALOHA, and MICROS point-of-sale systems
  • Client satisfaction management
  • Knowledge of safety regulations

LANGUAGES

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Manager

Sushi Zushi
01.2017 - 01.2022

Lead Roustabout

Sprint Waste Services
01.2016 - 01.2017

Food & Beverage Department Manager

JW Marriott San Antonio Hill Country Resort & Spa
2022 - Current

General Manager

Schlotzsky's Deli
2013 - 2016

High School Diploma -

Ronald Reagan High School

Associate - Hospitality

Northwest Vista College
PABLO CERVANTES