Pablo Collins
San Diego,CA
Summary
Professional with a strong entrepreneurial spirit. Passionate about leadership roles when it comes to enforcing all applicable policies and procedures governing the banking Industry as well as all applicable laws and federal regulations, such as OFAC, AML, BSA, USA PATRIOT ACT, FinCEN, FDIC etc. Currently working in the public sector. Strong background at managing complex customer concerns and problem solver as leader. Consistently ensures compliance with all operational regulations, service goals, policies and procedures, and completion of compliance requirements. Impeccable Due diligence procedures. Experience in assessing and effectively solving complex situations and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Revenue & Recovery Officer
County of San Diego
01.2022 - Current
- To locate persons with financial obligations for the collection of debts owed to the County of San Diego; and to perform related work as assigned.
- Allocated only to the Auditor and Controller Department, Office of Revenue and Recovery. Under general supervision, incumbents are responsible for the collection of debts owed to the County for purposes including the District Attorney’s Office, Probation, Sheriff’s, Planning & Development Services (Code Compliance Division,), Health and Human Services Agency, Assessor/Recorder office, Environmental Health & Quality and other than property taxes and child support. Incumbents obtain and analyze financial information;.
- Negotiate payment agreements; enforce collections through written correspondence, telephone, and personal interviews; and determine the feasibility of pursuing litigation. Incumbents perform progressively more difficult collection activities and make more independent decisions that involve interpretation of pertinent laws, policies, and procedures, and conduct the renegotiation of payment agreements.
- Verifies and collects information from law enforcement, Armed Forces, commercial credit agencies, and other governmental agencies at the local, state and federal levels.
- Establishes collection accounts on order/referral from the Court, District Attorney, Social Services, or other appropriate authorities.
- Appears in court to verify records.
- Recommends discharge of debts and explains accounts to debtors.
- Reviews and interprets court orders and other legal documents to determine that accounts are properly established and maintained.
- Locates and secures current address, employment, and asset information on missing debtors through use of community resources such as street indices, social service listings, motor vehicle records, neighbors, and computer records search.
- Reviews delinquency to determine priorities for best course of action.
- Conducts interviews.
- Determines financial ability and feasibility of litigation.
- Audits, adjusts and processes more difficult and complex accounts to facilitate more effective collections; maintains fiscal/collection records to the standards of court evidence.
- Confers with supervisor regarding unique situations.
- Reviews and approves account adjustments completed by subordinate officers.
- Monitors computer generated reports and action notices to process release of monies.
- Maintains and applies office policies and procedures.
- Effects collection by letter, telephone, or interview; explains accounts to debtors.
- Communicates with other County offices, state and federal agencies, law enforcement agencies, attorneys, judges and private sector businesses by phone, correspondence and/or in person.
- Prepares documentation and assists in the litigation process.
- Leads and/or directs subordinate staff on a variety of projects and supervises subordinate personnel in the absence of a Senior Revenue and Recovery Officer.
- Processes documents and adjusts accounts receivable and/or trusts within established guidelines.
- Contacts other County departments for information necessary for proper handling of accounts.
Recordable Document Specialist 1
County of San Diego
01.2021 - 01.2021
- To perform detailed research and examination of legal documents for conformity to the recording, filing, licensing, registrations, and indexing requirements of Federal, State, City and County government codes and ordinances; to perform detailed abstraction and indexing work according to law to prepare an index of official records.
- Incumbents assist higher level staff with document processing, recording, filing, licensing, registrations, or indexing work. As incumbents learn the work, they are expected to work with greater independence, speed, and accuracy on documents of increasing complexity while meeting office and legal time frames. Public contact increases as incumbents become more familiar with processing of public records.
- County Recorders are required by law to examine, reject, or record all documents that are presented for recording that same day, and prepare an official records index of recorded documents within two business days regardless of volume. Incumbents work within this time frame and are subject to strict legal criteria governing recording determinations, indexing operations and quality review standards.
Housing Specialist 1
County of San Diego
04.2021 - 12.2021
- To assist eligible clients, obtain affordable rental housing in accordance with Federal, State, and local housing regulations; and to perform related work.
- Determines, certifies, and/or re-certifies clients' eligibility for Federal, State and locally funded housing programs by interviewing and verifying income, assets, and other financial data.
- Compiles and assesses eligibility information in compliance with housing regulations.
- Computes tenants' rents and determines and authorizes housing assistance payments within established limits.
- Inspects housing units to ensure compliance with established housing quality standards.
- Prepares leases and contracts.
- Advises tenants and property owners concerning their rights and responsibilities.
- Mediates and negotiates tenant/property owner rental and lease contracts.
- Inputs, accesses, and generates information from a computerized record keeping system.
- Research information and reviews housing program case files for accuracy, completeness, and compliance with housing regulations.
- Investigates program abuse complaints by interviewing persons pertinent to the investigation.
- Represents the department at outreach activities.
- Makes referrals to other community agencies.
- Conducts field inspections and investigations.
- Prepares activity reports.
Broker Associate
Wells Fargo Advisors
01.2017 - 03.2021
- Focused on building lifelong relationships with customers, both consumers and small businesses. I am a Licensed Broker Associate who successfully and in a constant basis demonstrate a genuine interest in their customers and ask questions to understand what is important to them and how Wells Fargo can help meet their investment & lending financial needs.
- During my 9 years working for Wells Fargo, I have developed strong relationships with other Wells Fargo partners from different line of business that has enable me to present specific solutions to their different business needs. By introducing them to specialists who can provide them with specific financial solutions from either Wealth Management, Private Banking, Business Banking, Financial Advisors or Mortgage.
- I was able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
- Finra & SAFE Registered position that allows me to contact customer and perform job duties which includes investment, personal and commercial lending offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, being compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. I have also successfully met all the Loan Originator requirements under Regulation Z.
Lead Operations Manager
Wells Fargo
08.2012 - 01.2017
- Assisting with hiring, training, coaching and developing a highly engaged service team
- Able and willing to fill in for the branch manager role when necessary
- Effective at observing, coaching, and providing feedback to the sales team to ensure consistent team performance and excellent customer satisfaction.
- Motivated and trained employees to maximize team productivity.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Great expertise managing complex customer concerns and transactions. Consistently ensures compliance with all operational regulations, sales and service processes, policies and procedures, and completion of compliance requirements.
- Ensure all team members comply always with all banking regulations, track, and report such as currency transaction reports, monetary instrument logs, unusual activity referrals, cash handling, assisting with effective scheduling, managing the Teller line, lobby management, and delegating essential tasks to ensure operational integrity while creating a positive customer experience.
- 15 years of experience interacting with customers and 9 years of banking experience.
- Experience on scheduling staff and effectively allocate recourses to efficiently run and properly operate the business day-to-day needs of an entire branch with a team of 40+ Team members.
Education
Bachelor of Arts - International Business Administration
Autonomous University of Baja California (UABC)
Tijuana, MX05.2012
Skills
- Investigation Techniques
- Financial Documentation
- Risk Management
- Body Language Expertise
- Database Maintenance
- Correspondence Writing
- Account Investigation
- Report Writing
- Investigative Research
- Automated Account Review
- Account Monitoring
- Paperwork Processing
- Payment Processing
- Organizational Skills
- Customer Advising and Referral
- Conflict Resolution
- Problem Identification
- Attention to Detail
- Work Planning and Prioritization
- Audit Procedures
- Skip Tracing
- Fair Debt Collections Practices
- Decision-Making
- Analytical and Critical Thinking
- Pleasant Telephone Demeanor
- Documentation and Recordkeeping
Email2
Pablo.Collins@sdcounty.ca.gov
Languages
Spanish
Native or Bilingual
Timeline
Revenue & Recovery Officer
County of San Diego
01.2022 - Current
Housing Specialist 1
County of San Diego
04.2021 - 12.2021
Recordable Document Specialist 1
County of San Diego
01.2021 - 01.2021
Broker Associate
Wells Fargo Advisors
01.2017 - 03.2021
Lead Operations Manager
Wells Fargo
08.2012 - 01.2017
Bachelor of Arts - International Business Administration
Autonomous University of Baja California (UABC)